SPLA Case Manager will be responsible for providing housing focused case management services to participants who are living in their vehicles enrolled in Safe Parking LA. Case Manager will provide direct program connection and engage in community outreach activities to ensure people experiencing homelessness living in their vehicles are familiar with Safe Parking LA. Responsible for client file management, reporting, ensuring outcomes are met and contract compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Initiate contact and establish a working interaction with participant for the purpose of providing assistance with attaining access to housing and services
- Provide case management services: develop and implement with participant, a comprehensive individual service plan based on assessed needs
- Complete a CES (Coordinated Entry System) Survey to determine vulnerability and acuity of the individual experiencing homelessness, work to triage individual appropriate immediate needs (i.e. food, health care and crisis housing)
- Provide housing support by obtaining housing readiness documents, assisting with housing search and coordinating housing appointments as needed
- Maintain thorough and accurate records in written form in case files and through the Homeless Management Information System of the Los Angeles Service Authority
- Maintain complete daily and mileage logs and monthly statistic reports and other program documentation in accordance with agency and funder requirements, oversee contract outcomes
- Participate in community meetings and represent the agency in outreach activities to support educating stakeholders about Safe Parking LA
- Other duties as assigned
- Bachelor’s degree or the equivalent combination of education and experience: Required
- 2 years of prior work with people experiencing homelessness or at-risk people: Required
- Ability to work well with people of diverse backgrounds
- Ability to work independently with strong sense of focus, task oriented, non-judgmental, clear sense of boundaries
- Ability to look at situations from several points of view
- Good written and verbal communication skills, ability to articulate thoughts and ideas
- Excellent computer skills and proficient in Excel, Word, Outlook and Access
- Valid California driver's license, proof of vehicle insurance and reliable transportation or ability to secure timely transportation for off-site travel to community sites throughout Los Angeles County.
- Background check (Live Scan) as necessary and required by funders or regulatory agency
- Spanish speaking highly desirable
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Community Partners® is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.