The general manager for Storyville Coffee Pike Place has unwavering focus and experience developing staff who demonstrate a passion for service, coffee and food leadership, and operational excellence. The individual successfully navigates complexity to create the strategy and deliver the vision of Storyville Coffee.

Applicant must submit for consideration:

• A well-written Resume in PDF form
• A Cover Letter
• 2-3 References

WE OFFER

• Salary range of 70k-80k + Sales Performance Bonus (up to $5,000 yearly paid quarterly)
• Paid Time Off (up to 4 weeks yearly)
• Competitive benefits package
• Transportation assistance
• Cellular stipend (monthly)
• A totally unique and guest-focused work environment
• An opportunity to join a dynamic company

Summary of Key Responsibilities

• As the general manager, you’ll be able to apply your past retail leadership experience to set an inspirational tone for staff and guests by role modeling 5-star hospitality as well as coffee and food leadership.
• Understand market-specific barriers to growth, mobilize resources to solve problems & drive priorities. Ensures management & staff are focused on effectively achieving top priorities.
• Leverage business and planning expertise to ensure the successful execution of operations plans.
• Develop multi-dimensional leaders through meaningful training and coaching conversations informed by observed performance across each employee's responsibilities.

MINIMUM REQUIREMENTS

• Experienced manager or multi-unit leader with unique portfolio experience (i.e., high volume DTs, large square foot café with high merchandise sales, concept store(s), kiosks, etc.)
• Ability to create and execute strategic initiatives at a rapid pace in an evolving and highly visible business environment
• Ability to lead and develop staff with a proven track record of coaching high-performing teams
• Ability to be flexible, navigate ambiguity, and adapt knowledge and experience to the needs of the business, staff, and guests.
• Deep understanding of and demonstrated commitment to delivering an exceptional guest experience
• Deep understanding of and demonstrated commitment to delivering an exceptional guest experience
• Forward-thinking with strong decision-making capability and strength in problem-solving using a combination of established methods and external processes
• Deep understanding of and demonstrated commitment to delivering an exceptional guest experience
• Ability to uphold daily, weekly, and monthly responsibilities of shop operations, such as scheduling, staff projections, and inter-departmental communications.

PREFERRED QUALIFICATIONS

• 2+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations, and customer service
• 2+ years of management experience leading a team of 20 or more, including training and coaching, with strong leadership and communication skills
• 2+ years of experience in a customer service-oriented role
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations, and financial reporting
• Strong organizational, interpersonal, and problem-solving skills

PHYSICAL DEMANDS

• Ability to stand for prolonged periods of time or the entire shift
• Ability to lift a minimum of 30 pounds
• Operate and use all equipment necessary
• Process information/merchandise through POS system
• Handle food and hot beverages
• Ability to freely access all areas of the shop