Vice President of Clinical Operations

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Why Wayspring? We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Overview of the Vice President of Clinical Operations role:

The Vice President of Clinical Operations will utilize knowledge of value-based care, population health models, capitated risk arrangements, quality, performance management, program development and implementation, and be very skilled in overall clinical operations and execution. A successful candidate will be able to harness their deep understanding of the health care environment to drive outcomes within program models, meet key performance indicators outlined by clients, and engage staff to solve market specific problems.


  • Participate in and/or lead in the strategic direction setting, feature design, user interaction, technical requirements, and roadmap of one or more products and solutions
  • Work cross-functionally with team members to bring new features and products to successful release and optimize existing products and solutions for clients
  • Communicate with current and potential customers on a regular basis to understand their processes and needs, translate those into product requirements, understand needed changes over time, and help customers get the greatest value from Wayspring solutions
  • Represent the clinical “voice of the customer” internally, using healthcare domain experience in guiding product design and development to improve execution of clinical operations
  • Collaborate on overall Wayspring product strategy, roadmap, and cohesiveness with colleagues on the Engineering and Analytics teams, as well as Enterprise Services, Solution Improvement and Strategy, Member Engagement and Experience, and Market operations teams, who possess a range of health expertise
  • Serve as an internal subject matter expert in one or more health domain areas
  • Ensure all clinical operations markets are meeting or exceeding clinical targets and goals, SLAs, and KPIs; if not, ensure there is strong action plans in place to get back to goal
  • Exude strong communication skills both internally across matrix leaders, teams and externally with client stake holders
  • Understand and advise on relevant health care trends, including new products, regulatory changes, scientific and medical advances, and changes in practice
  • Participate in evaluation of studies of the impact of Wayspring solutions on quality, safety, and efficiency metrics, and create process improvements based off these studies
  • Participate in the healthcare professional community and in national conferences as needed to maintain axial representation and maintain knowledge of the health care landscape


  • Practical operational experience in healthcare organizations (quality, care management, care coordination, health care analytics, health plan, provider group, health system), minimum of ten years
  • Master’s degree in healthcare related field is preferred
  • Demonstrated domain expertise with a clear understanding of healthcare workflows and practical use of information, experience with practice transformation
  • Previous experience working with healthcare application design at an in-depth level, in industry or with a provider organization with focus on workflow efficiency and optimization
  • Excellent written and verbal communication skills
  • Able to lead teams to success in implementing new product and solutions, and exert influence over colleagues who do not report directly to you; ability to work in matrix environment
  • Regular travel to our Wilmington, DE clinic location will be required 
  • Experienced in analytics for quality and process improvements
  • Ability to work directly in both team and individual settings, including working directly with customers
  • Strong operational execution skills, proven track record reaching goals and delivering outcomes

Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a person-first approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

  • Medical, Dental, and Vision Insurance Options
  • Company funded HSA
  • Monthly Gym Allowance
  • Paid parental leave – all parents included!
  • Company-paid short term disability, long term disability, and life insurance
  • Generous 401k match
  • Premium Employee Assistance Program, inclusive of counseling sessions
  • Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
  • Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays