1. Administration

· Assist with maintaining hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.

· Replace air conditioner filters.

· Tend, air conditioners, cooling towers and boilers to provide heat, cool air, and hot water for guests.

· Maintain standards of quality guest service.

· Tend to pool area including chemical balancing, cleaning, etc.

· Increase level of guest satisfaction by delivery of an exceptional product through employee development. 

Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. 

2. Support

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information. 

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings. 

4. Communication

· Understands and communicates the StepStone Mission and Core values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers. 

Physical Requirements

5. These are required of every associate.

· Minimum lifting of 70 pounds.

· Pushing, bending, stooping, upward   reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 70 pounds.

· Other duties may be assigned.

6. Additional responsibilities specific to you are:

· Must have a comprehensive knowledge   of all hotel departments and functions.

· Must have a knowledge of applicable   Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and   computer skills.

· High school education and relevant   training and experience preferred.

· CPR training and first aid training   preferred.

· Additional language ability   preferred.