Lead Teller
Job Type

Position Purpose:

Provide leadership and guidance for the teller staff while working to build, maintain and strengthen customer relationships through efficient, professional, friendly and personalized customer service.

Job Duties and Responsibilities:

  • Greet customers with a professional and friendly demeanor while anticipating and meeting their needs.
  • Supervise and assist the daily functions of teller operations.
  • Accurately process deposits, withdrawals, cash advances and payments.
  • Interviewing and selection.
  • Create teller schedules to always ensure proper coverage.
  • To always maintain a professional appearance and atmosphere for the department.
  • Ensure the branch opening and closing procedures are completed each day.
  • Review, edit if necessary, and approve employee timecards prior to the deadline each pay period.
  • Ensure new employees receive effective training on all aspects of teller responsibilities.
  • Conduct audits in compliance with policy and procedures.
  • Ensure timely completion of the ICQ checklist.
  • Perform teller overrides, as needed.
  • Collaborate with Retail Management on employee performance to give positive and constructive feedback, address performance issues and develop performance reviews.
  • Meet personal and team SMART goals.
  • Log referrals and customer feedback through internal system on a regular basis.
  • Balance teller drawer, vaults, ATMs, and coin machines as required.
  • Ensure ATMs are serviced, balanced and functional on a weekly basis.
  • Maintain advanced knowledge and ensure compliance with applicable regulatory requirements and internal policies and procedures.
  • Maintain and demonstrate advanced knowledge of current bank products and services in order to provide accurate guidance and cross sell to customers.
  • Modify/correct Reg CC Holds & CTR’s.
  • Relay information to bank management as needed; may create reports and findings when necessary.
  • Ensure employees handle currency, transactions, and confidential information in a responsible manner.
  • Ensure all tellers complete required BSA/Compliance training in a timely manner.
  • Attend periodic Retail meetings.
  • Complete annual training as required.
  • Participate in bank/community activities.
  • Other duties as assigned.


Skills and Abilities Required:

  • High level of professionalism.
  • Interpersonal/service-oriented skills and aptitude.
  • Outstanding leadership skills such as approachability, flexibility, dependability.
  • High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement.
  • Ability to make timely, accurate and quality decisions.
  • Excellent written and oral communication skills as well as the ability to read and understand policies and procedures.
  • Strong attention to detail while still successfully multitasking.
  • Strong computer skills; working knowledge in Microsoft Word, Excel and Outlook.
  • Proactive; desire to identify opportunities rather than react to problems.
  • Ability to respond in a fast paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.
  • Strong sense of initiative; self-motivated.
  • Ability to build professional relationships with coworkers and customers.

Experience and Education Requirements:

  • Minimum two (2) years leadership experience, preferred.
  • Minimum two (2) years of Teller experience preferred, or equivalent.
  • Customer service experience required.
  • High school diploma, or equivalent.

Physical Requirements:

  • Typically requires standing at a Teller window with intermittent sitting, stooping, bending, and walking.
  • May occasionally lift up to 25 pounds which may include the need for independent mobility to: bend, crouch, or kneel.
  • Visual and auditory skills are required.
  • May be required to work some evenings and/or weekends as necessary.

“Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets”