Creative Services Manager (Richmond, VA)
Job Type

Creative Services Manager  (Richmond, VA) 

About Us

Dotted Line is a strategically inspired creative agency that helps ambitious organizations grow. Founded in 2014, our team members love working here because of our clear vision, strong culture, collaborative process, investment in personal and professional development, and transparent communications. Visit us at to learn more about our team and approach.

About You

  • You are a skilled agency project manager / studio department manager / traffic manager with at least 5 years of experience in a similar role
  • You are highly organized and enjoy keeping pace with rapid changes
  • You are an integrator connecting work streams that would otherwise remain siloed
  • You are a solution seeker and manifester
  • You are a strong communicator
  • You are a creator of systems and processes

About the Job 

You are the eyes, ears, heartbeat and spirit animal of the DLA Creative Team.

  • This role is the day-to-day, hour-by-hour focal point for the Creative team. All assignments begin and end with your oversight – like Air Traffic Control, but for creative projects
  • Manage the process and production of agency internal and external (client) creative work 
  • Maximize efficiencies in agency production processes associated with the delivery of final creative output
  • Maintain a high level of production quality across agency creative output
  • Work collaboratively with Creative, Account Management and Project Management to ensure work flowing through the production process is being delivered on time and within budget
  • Drive implementation and management of agency Project Management System
  • Work/life balance is a core value and benefit of working at Dotted Line, and we achieve it through effective project and time management spearheaded by this role

Desired Experience

  • Bachelor’s degree or equivalent
  • At least 5 years of agency project management or creative services management or a role in a similar capacity
  • Experience working with supporting a rapidly growing company
  • Attention to detail and problem-solving skills
  • Excellent time management skills and the ability to multi-task and prioritize work

Dotted Line Benefits

  • Primarily in-office role with flexible hours, WFH up to 2 days a week
  • Monthly culture-building activities and initiatives
  • Performance-based, profit-sharing opportunities
  • Healthcare: health, dental, and vision
  • Simple IRA retirement plan
  • Unlimited paid time off with 4 weeks minimum
  • 10 company holidays plus the week between Christmas and New Years
  • 2 company organized paid volunteer days

Company Values We Live Every Day

  • Treat team members, clients, and partners like you want to be treated
  • Always be improving, learning, and growing
  • Collaborate and be a team player
  • Go the extra mile
  • Do work we are proud of
  • Focus on client results

Why Should You Apply?

  • Opportunity to collaborate with a great team of experienced marketing leaders
  • Opportunity to shape a company that solves challenges you’ve previously encountered and is built for success
  • Operate in an environment that’s rich in professional and personal development opportunities
  • Chance to make a positive difference across a team of diverse and passionate team members

Contact our team at with your questions.

Salary Description
$65,000-$85,000/year + benefits