Front Desk Agent
Description
  • Register and assign rooms to guests.
  • Issue room key and escort instructions to Guest Service Agent or directly to guest.
  • Sort, and track incoming mail and messages.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make change for guests.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
  • Make reservation, transportation, or entertainment reservations for guest.
  • Deposit guest valuables in hotel safe deposit box.
  • Ability to accurately use various office software.
  • Have a full working knowledge and expertise of each shift including night audit.
Requirements
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to accurately report information.
  • Ability to assist with various office tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.
  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and is open to change.
  • Assumes responsibility for personal growth and development.
  • Must have a comprehensive knowledge of all hotel departments and functions.
  • Must have good mathematical and computer skills.
  • High school education required.  Relevant training and experience and additional education preferred.
  • CPR and first aid training preferred.
  • Additional language ability preferred.