Front Desk Agent
Job Type
Full-time, Part-time
  • Register and assign rooms to guests.
  • Issue room key and escort instructions to Guest Service Agent or directly to guest.
  • Sort, and track incoming mail and messages.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make change for guests.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
  • Make reservation, transportation, or entertainment reservations for guest.
  • Deposit guest valuables in hotel safe deposit box.
  • Ability to accurately use various office software.
  • Have a full working knowledge and expertise of each shift including night audit

  •  Adjusts to high-pressure conditions and is open to change.
  •  Assumes responsibility for personal growth and development.
  •  Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
  • Understands and communicates the Stepstone Mission and Core values.
  •  Expresses ideas and conveys information clearly, effectively, and professionally.
  •  Actively listens to others.
  • Conveys company information, decision, or problems to appropriate parties on a timely basis.  
  • Works to resolve disagreements and is respectful of peers and co-workers. 
  • Minimum lifting of 20 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, reading. 
  • Minimum pulling of 20 pounds.
  • Must be able to work AM/PM Shifts, weekends and holidays
  • Other duties may be assigned.