About CRI:

Over the past 30+ years, CRI has partnered with countless companies to create workplaces that become ecosystems for imagination, inspiration, and ideas.

In the landscape of ever-changing office design, we strive to create resilient workplaces that become launch pads for teams to feel excited, motivated, and encouraged to do their best work.

Our expertise is built upon a solid foundation of workplace strategy and furniture design, project management, and client advocacy. We are passionate about our values and strive to be an example of excellence in all that we do.

About the Role:

Align Furniture Services, the delivery and installation arm of CRI, provides installation project management and services in the fast-paced commercial furniture industry. The Installation Project Manager sets up projects for success through processing orders in the warehouse, tracking product, anticipating challenges, communicating issues and setting up the install team for a successful delivery and installation. By communicating with the client, warehouse, and field, the Installation Project Manager acts as the main source of collaboration to meet project goals and resolve punch items. 

CRI is located in San Francisco and Align Furniture Services is located in San Leandro. This position is hybrid, with an expectation to be in San Leandro a minimum of 2 days a week to be successful in this role.

Summary of Responsibilities:

• Primary contact for all project related communications  
• Analyze, plan, schedule and implement project requirements. 
• Establish overall project scope and lead internal project team to ensure a coordinated effort including directing resources, overseeing pricing and order entry, developing project timelines, and advanced micro schedules, coordinating onsite installations and punch list resolution to ensure success of the field crew onsite
• Interface with warehouse and field teams as needed throughout the project lifecycle to anticipate challenges, obtain information, complete deliverables, and analyze project progress, ensuring all team members understand their role and work requirements.
• Distribute project pull lists to the warehouse crew daily, detailing product to be loaded for all install projects
• Manage the project budget to include tracking actual vs. projected pricing, order revisions, changes to scope and change orders
• Manage the project schedule to ensure product is ordered, delivered and installed on time
• Consult with architects, designers, manufacturers, contractors, sub-contractors and end-users to assist with programming, clarify furniture specifications and technical questions, and resolve issues as they arise
• Attend project/construction meetings as required
• Manage accurate and detailed record keeping, including budgets, pricing summaries, project notes, changes/revisions, and customer approvals
• Update clients daily on product receiving and project progress to allow coordination and execution of deliverables in a timely manner
• Maintain accurate and detailed documentation of large-scale projects including pricing summaries and installation specifics, to provide accurate invoicing
• Review receiving reports against clients’ receiving tickets and confirm that the correct product was received. 
• Communicate any product issues to clients
• Manage all final project close-out requirements
• Serve as the main support for the Field Logistics Manager
• Train, mentor, and manage the workflow of the Installation Project Assistant
• Act as a CRI brand ambassador in all internal and external interactions
• Other projects/tasks as assigned

Experience/Skills:

• Bachelor’s degree in Business Administration or related field or 4+ years of Project Management experience
• Self-starting, solutions-oriented, energetic, analytical, strategic, creative and results-oriented with a strong background in project management
• Exceptional organizational, administrative and communication skills
• Knowledge of contract furniture industry or passionate about furniture/interior design, preferred
• Working knowledge of construction projects, furniture relocation and installation, trucking, installation labor, furniture manufacturing and shipping, building management and current workplace issues and trends
• Demonstrate professionalism, integrity, and sound judgment in the performance of business transactions, and commitment to providing an exceptional client experience 
• Able to work effectively in a high pressure, deadline-intensive environment. 
• Strong interpersonal and communication skills to interact effectively with people both within and outside the company 
• Must be detailed, organized, flexible and service oriented with the ability to multi-task, problem solve and prioritize effectively to meet deadlines  
• Working knowledge of PC and Microsoft Office software, including Excel, Word, PowerPoint, and Adobe PDF.  
• Transportation is required, as time at client sites in the greater bay area may be required

CRI’s Values:

• Be a Good Human – Be kind, be respectful, be positive. Have fun and always do the right thing.
• Be the Best Teammate – Roll up your sleeves, share the wins and problem solve collaboratively.
• Be Inquisitive – Find the why, value learning. Each day is an opportunity to be better.
• Be a Design Thinker – From strategy to operations, question, ideate and solve with empathy.
• Lead by example – Go above and beyond. Expect the best of yourself and each other every day.
• Be yourself – Live our values with your personality. We want you to be you!