Job   Function

Weight

Job   functions describe the substance and most important responsibilities of the   job.

Totals 90%

1. Administration

· Provide guests with the finest   quality of service at all times and in a warm and enthusiastic manner.

· Continuously monitor the guest’s   service level and comfort at all times.

· Have a comprehensive knowledge of   all menu items, specials, beverages, wines, etc.

· Serve all items utilizing   appropriate china, glassware, silverware, garnish, and condiments.

· Immediately relay guest compliments   or complaints to management.

· Meet with function group leader to   determine last minute changes and discuss various setup arrangements.

· Ensure proper cleaning of all   equipment after function is completed.

· Supervise assigned banquet personnel   throughout functions.

· Assist staff with room set ups, food   service, and clean up when necessary.

· Maintain StepStone and hotel standards   of food, beverage, and quality guest service.

· Ensure guest satisfaction by   delivery of an exceptional product.

· Complete Supply Requisitions

· Create Bill and deliver to client   for review and editing

70%

2. Support

· Must have comprehensive knowledge of   the English language to effectively communicate with guests, associates, and   vendors.

· Ability to scrupulously follow all   StepStone and hotel policies and procedures.

· Attend required meetings.

20%

Professionalism   and Style Expectations

Weight

These   are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

· Projects and assignments are   completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions   and is open to change.

· Assumes responsibility for personal   growth and development.

· Conducts him\herself (acts and   dresses) professionally at all times; sets standards for all associates.

5%

4. Communication

· Understands and communicates the StepStone   Mission and Core Values.

· Expresses ideas and conveys   information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information,   decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and   is respectful of peers and co-workers.

5%

Physical Requirements

5. These are required of every associate.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward   reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you   are:

· Must have a comprehensive knowledge   of all hotel departments and functions.

· Must have comprehensive knowledge   applicable Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and   computer skills.

· High school education and relevant   training and experience required. Additional education preferred.

· Ability to timely obtain any   required licenses or certificates.

· CPR training required; first aid   training preferred.

· Additional language ability   preferred.