Director/Vice President of Post-Acute Strategy

Greenwood Village, CO

Description

A little bit about us:

Enquire is the premier CRM, marketing automation, and contact center solution provider in senior living and post-acute care. Headquartered in Denver, Colorado, Enquire serves senior living communities and healthcare facilities throughout the United States and Canada. Enquire’s vision is to improve the experience for prospects and family members through customer service-centric products paired with cutting-edge technology and analytics.

Our team embraces a supportive and innovative culture to continuously deliver the most user-friendly experience for our clients and provide a full hands-on approach to meet client needs and expectations. We thrive on inter-departmental collaboration, and we are looking for someone that is driven, detail-oriented, wants an opportunity to make a significant impact, and jumps at the opportunity to take on new challenges

Job Overview:

We are looking for an “A” player only! Take charge, tech-savvy, personable, and highly energetic VP/Dir Post-Acute Strategy to be responsible for guiding the strategic direction of product enhancements and development specifically related to all post-acute care settings. The ideal candidate is happy where he/she is currently employed but is interested in a more self-directed work environment and responsibility. We would like to hire someone who is interested in a career, not a job, and who wants to do the work and be recognized for a job well done. This includes but is not limited to owning the post-acute product roadmap and prioritization, thought leadership and speaking engagements, attending industry conferences, engaging with prospective integration partners, and implementing contact center applications with post-acute providers. You will be a key contributor to the company focused on developing and expanding the company’s footprint throughout the post-acute market.

The VP/Dir Post-Acute Strategy responsibilities include working with the Company’s product management and technical resources to ensure proper product execution, implementation, and rollout of post-acute features and functionality; day-to-day correspondence with customers, vendors, and internal Company resources; troubleshooting product issues; and develop a strategic product roadmap that is constantly adding value to our customers. To be successful in this role, you should have deep experience within the post-acute industry as well as expansive product and technical knowledge.  

Ultimately, you will drive the strategic direction of expanding all Company products throughout the post-acute market to support the Company’s growth initiatives. This role will be a fast-paced area of the Company working with dozens of internal and external Company relationships.

Responsibilities

o Identify new business opportunities and expand offerings with existing clients

o Work with all departments to streamline client engagement and communication on development items, ongoing training and business initiatives.

o Serve as a trusted advisor to post-acute clients and drive a clear understanding of their technology needs. Helping our clients develop and execute a multi-year strategy. 

o Develop an unmatched rapport with all of Company's prospective Integration partners.

o Drives strategic evolution of post-acute product roadmap 

o Maintain constant communication with post-acute prospects and customers, vendors and internal resources. 

o Work extensively with post-acute product manager(s) 

o Collaborates with implementation and account management teams to ensure successful product Implementation and rollout with clients.

o Serve as cross-functional team support for post-acute product troubleshooting.

Skills & Experience

o Bachelor’s degree in Business, Marketing, Healthcare or related area, or equivalent combination of education and experience

o Increasing levels of professional responsibility working In healthcare services or healthcare IT. 

o Outstanding technical and analytical skills with the ability strategically develop technical solutions to solve post-acute challenges

o A high degree of intellectual curiosity and creativity and the ability to engage with other senior leaders in addressing complex business issues

o Effective networker, spokesperson, and relationship builder

o Highly strategic mindset, including the demonstrated ability to take broad ideas and turn them into actionable plans, and then consistently follow through on the execution of those plans

o Ability to identify problems, evaluate options, and navigate conflict

Exceptional communication skills, both verbal and written, with an understanding of how to adjust messaging for a variety of audiences and an ability to effectively communicate the compelling nature of a partnership opportunity 

About joining our team:

This is a full-time internal position here at Enquire. We offer competitive benefits including but not limited to: Medical, dental, vision, short-term & long-term disability, life Insurance, 401k, FSA, onsite gym, unlimited paid Time off, and paid holidays. The salary range for this position is $130,000 - $160,000.

At Enquire Solutions, we believe that a diverse, equitable, and inclusive workplace makes us a more resilient company. We celebrate unique points of view and experiences across age, gender identity, race, sexual orientation, physical or mental ability, and ethnicity in building the future of our digital business. We aren’t just a company; we’re a community vested in each other’s successes. We value humility and a team approach at every level of the company. We want to inspire a workplace where individuals embrace their differences and similarities, where we are creating a product to enhance experiences that inspires and improves people’s lives.