Part Time Scheduler
Job Type
Part-time
Description

  

Process Insights Inc. (PI) is a fast growing, innovative company, focused on differentiated solutions and technologies used in chemical, petrochemical, semiconductor, pharmaceutical and other continuous process industries. PI is a premier manufacturer of high-precision process analytical instrumentation used for gas and liquid measurement, and analysis of complex compounds. Our products provide mission-critical solutions across a diverse range of end-markets worldwide; ensuring safe operation, reduced disruptions, downtime, and lost productivity; all while managing increasing regulatory complexity and cost in industrial processes. PI Brands include Alpha Omega Instruments, ATOM Instrument, COSA Xentaur, Extrel CMS, Guided Wave, LAR Process Analyzers & Hygrocontrol, MBW Calibration, and Tiger Optics. Our global portfolio of trusted brands are known for their consistency, reliability, and exceptional services that add value to our end-user’s applications and processes.


We currently have an opening for a Part Time Scheduler at our operating site in Pittsburgh, PA. This position will report into the Service Coordinator. The future of this role may result in assignments for other Process Insights companies and/or locations. The ideal candidate for this position will provide professional communication and support to Extrel’s Service Team utilizing Epicor, website, and knowledge base resources to provide accurate and timely assistance with coordinating onsite, in-house and remote service inquiries. The Scheduler is responsible for ensuring that we maintain the highest customer service standards, observe all operating procedures, and deliver efficient service to customers and team members.


  

Duties and Responsibilities:

  • Review open service items and proactively contact customers to schedule services
  • Coordinating and communicating with the end users and assigning appropriate team members based on skill level and qualifications
  • Answers phones and emails, schedules and confirms services, and inputs customer data into company systems
  • Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
  • Assist with management and execution of site entry requirements
  • Assist with verifying the team’s certifications are up to date
  • Support Field Service Engineers as necessary to ensure timely completion
  • Maintains customer confidence and protects operations by keeping information confidential
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Ensure product returns and repair operations are aligned with the customer service objectives


Requirements
  • Equivalent work experience preferred
  • 5+ years Customer Experience
  • Experience in providing customer service via phone and email
  • Current with relevant technology trends and applications
  • Ability to work autonomously with little or no direction; self-managed
  • Excellent organizational and time management skills
  • Willingness to assist with tasks, even when the work is out of the scope of responsibilities
  • Technical proficiency preferred (MS Office, Excel, Outlook Calendar, Epicor ERP, etc.)
  • Experience with compliance programs (DISA, ISN, etc.)