2023 Facilities & Guest Services Internship
Job Type
Internship
Description

Department: Facilities & Guest Services

Direct Supervisor: Facilities Manager

Position Status: 6 month internship at 15 hours per week (450 hours in total)


KEXP’s Internship Program seeks to provide interns from historically under-invited and under-represented communities with hands-on experience in the nonprofit arts sector. Our program is designed to develop and equip emerging leaders, interested in furthering their careers, in a variety of fields including music programming, audio production, and nonprofit capacity building. 

All internships are 6-months long, 15 hours per week (450 hours in total) and include:

  • $22 per hour
  • opportunities for mentoring
  • cohort activities

Internship Position Summary: The Facilities & Guest Services Intern is responsible for supporting the Facilities Manager to maintain and manage KEXP’s multi-use space, including the offices, studios, and the public Gathering Space. The intern will be involved in all aspects of facilities management, from day-to-day facilities operations to planning engaging, mission-based projects. Gain invaluable experience in logistics, vendor relations, guest services, and collaboration and coordination with multiple stakeholders. This internship is perfect for someone who likes hands-on work and is interested in facilities management, project management, and the facilitation of safe, welcoming spaces. 


Essential duties include, but are not limited to:

  • Represent KEXP at events and work with internal and external stakeholders
  • Help maintain daily Facility operations, including Office, Green Room, and Kitchen supplies and equipment, overall safety, and cleanliness of all spaces  
  • Help catalog all KEXP facilities assets, including KEXP’s art collection and all onsite workspace peripherals (chairs, etc.)
  • Assist with KEXP Gathering Space rental events
  • Delegate and work with rental event staff and volunteers
  • Help ensure smooth run of show
  • Work directly with speakers, artists, sound and production staff leading up to and during the rental event
  • Assist with KEXP In-Studio public viewings, managing volunteers and guests, and ensuring safe and fun participation in these performances
  • Assist with Front Desk Guest Services responsibilities, including answering calls, greeting guests, management of Gathering Space and retail needs 
  • Develop working relationships with internal (i.e. Production, Advancement) and external (i.e. nonprofit organizations, catering) stakeholders
  • Attend staff and team meetings as needed
  • Attend monthly intern cohort meetings and activities

Skills Learned: 

  • Opportunity to supervise, direct and provide guidance to volunteers
  • Best practices in facilities and asset management
  • Rental event booking and facilitation
  • Guest Service skills
  • Cataloging, framing, and hanging of artwork
  • Interpersonal skills needed for collaboration within and across departments
  • Project management skills that maximize efficiency, accountability, and documentation
  • Priority and time management skills 

Working Conditions: The Facilities & Guest Services Intern will work in office, unless otherwise arranged with the Supervisor. Must be flexible with both working remotely or at the office, depending on need and company policy based on public health recommendations at the time. Remote working will require a consistently quiet and productive space, and office work operates in a typical business environment. 


KEXP is committed to creating a diverse, inclusive, and empowering workplace. We believe that having staff, interns, and volunteers with diverse backgrounds enables KEXP to better meet our mission and serve music-loving communities around the world. We recognize that opportunities in radio and other creative industries have historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQ+ people. We strongly encourage individuals with these identities to apply.

Requirements

General Qualifications: 

  • Passion for and commitment to KEXP’s mission
  • Strong verbal and written communication skills
  • Ability to work independently and take initiative on projects
  • Outstanding organizational skills and attention to detail 
  • Ability to juggle multiple projects at once
  • Ability to lift heavy objects, up to 75lbs, as needed (i.e., deliveries, ladders, etc.) 
  • Ability to have a flexible work schedule, including early mornings, and some nights and weekends

Physical Requirements: Ability to lift heavy objects, up to 75lbs, as needed (i.e., deliveries, ladders, etc.), long periods of being in a stationary position; operating a computer and other office equipment; frequently communicating by phone, email, and video conferencing; frequently remaining in a stationary position during meetings, discerning meeting content, expressing oneself, and exchanging accurate information.

Salary Description
$22 per hour