FM Site Service Facilitator
Job Type


Come be part of the long history of VAF!

From our humble beginnings as a distributor for the Thomas Edison Company in 1914, Van Ausdall & Farrar has grown to become the State's largest full-service business technology provider for healthcare, insurance, engineering &construction, state & local government, manufacturing & logistics, and real estate companies in Indiana and throughout the Midwest.

What can VAF offer you?

We feel it is important for our employees not only to feel a sense of belonging to our company but to the community we serve. We offer volunteer hours so you can give back to organizations you choose and group volunteer opportunities so you can serve alongside your colleagues.

Self-care is also valued. This can be done in many ways through the numerous benefits offered. To name just a few are 17-PTO days in your first year for work/life balance, fitness reimbursement, and an Employee Assistance Program that offers mental, physical, and financial health resources.

We also offer traditional medical, dental, vision, life, short and long-term disability, and 401-k with matching contributions. 

What you will do

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  •  Acts in accordance with both VAF and customer site policies, including any applicable confidentiality measures and general expectations. 
  • Maintains clear communication between coworkers and management, including employees of partner companies. • Delivers excellent customer service in order to ensure quality relationship between VAF and customer site. 
  • Researches and identifies opportunities where changes will improve the customer experience and the increase the Resource Center’s area of responsibility. 
  • Recommends, creates and presents training initiatives to the Area Operations Manager to increase customer satisfaction and assist in providing on-floor training of associates in floor procedures. 
  • Escalates customer complaints to the Area Operations Manager as appropriate. 
  • Report performance metrics to Area Operations Manager. 
  • Maintains sufficient levels of supplies for client and resource center. 
  • Answers customer questions by phone, email or in person as required. 
  • Partners with Area Operations Manager to supply customer with price quotes on special projects as needed. • Submits monthly reports and meter reads to customer and/or VAF as required. 
  • Submits customer billing information to VAF. 
  • Updates all sections of VAF onsite operations binder as appropriate. 
  • Participates, where appropriate, in Quarterly Business Reviews with client. 
  • Participates in ongoing one-on-one meetings with Area Operations Manager. 
  • Maintains a good working relationship with the client by sending out client scorecards to various personnel as appropriate. Supportive Functions 
  • Other duties as assigned, including but not limited to: a. Any tasks assigned by Regional Operations Manager 

 Specific Job Knowledge, Skills, and Abilities 

  •  Excellent verbal & written communication skills
  • Able to multitask 
  • Able to perform repetitive tasks for long durations 
  • Able to sit for long periods of time 
  • Able to keep records and index files appropriately 
  • Intermediate computer skills/knowledge 
  • Able to remain calm under stressful circumstances 
  • Able to perform in a complex, demanding environment with a positive attitude and results 
  • Self-motivated / Autonomous – Requiring little supervision 
  • Technical aptitude with the ability to troubleshoot and effectively resolve technical problems 

Required Qualifications  

  • Demonstrates high levels of confidentiality, ethics, and integrity at all times. 
  • Maintains consistent, reliable attendance. 
  • Represent the company with a professional and well-groomed appearance at all times 
  •  Maintain a professional demeanor and attitude at all times 
Salary Description
$16.00 - $17.00 / hr