SMB Renewals Specialist
Fully Remote Seattle, WA Account Management
Job Type
Full-time
Description

Join the team shaping the future of healthcare! MedBridge is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Account Management team is growing and looking for an enthusiastic SMB Renewals Specialist to join us! We hire in the following states: AZ, CO, FL, IL, MA, MI, MN, NC, NY, OR, PA, TX, UT, VA, WA. 


The U.S. Healthcare industry is going through a transformation. Patients want access to better healthcare tools and experiences and healthcare systems are stretched beyond capacity and adapting to the new normal after the pandemic. In this role you'll be working on the teams that are being tasked with solving these problems. 

Why work at MedBridge? 

  • We are mission driven. We are not just in it for the money. We believe continuing education improves the lives of both medical professionals and the patients they care for. 
  • We create award-winning products. In 2021 alone, we’ve won American “Stevie” Awards for Best Professional Education App and the 2021 MedTech: Digital Health Innovations award
  • We’re a fast-growing company where you’ll have opportunities to develop your career.  We were named one of the Top 100 Fastest Growing Companies  by the Puget Sound Business Journal (PSBJ) as well as an Inc. 5,000 Fastest-Growth Company for 2021
  • You’ll make an impact here. Even as we grow, our individual teams remain small and dynamic, meaning the work of every individual matters. 
  • Our customers love MedBridge! We have a nearly 100% client retention rate and are continuing that work in 2023 and beyond. 

In this role you will:

  • Be responsible for customer retention and growth of high volume SMB accounts.
  • Own the preparation, delivery and execution of SMB renewals.
  • Manage price increases and contract negotiations for SMB accounts.
  • Provide escalated support for client billing, account discrepancies, and subscription management in and around SMB renewals.
  • Create opportunities for expansion within your book of business. 
  • Garner customer feedback and internally communicate themes and requests to Account Management leadership.  
  • Answer inbound calls, voicemails and emails for SMB client renewals.
  • Collaborate cross-departmentally with finance, sales, and legal teams to meet client renewal needs and ensure accurate renewal forecasting.

What you will need to succeed:

  • 1-3 years experience in a customer-facing role in Account Management, Sales, Customer Success, or Renewals, ideally in a SaaS environment.
  • Proven track record in successfully owning and delivering manual and automated processes
  • Exceptional communication, negotiation, and prioritization skills.
  • Comfortable driving conversations with all levels of customers, from managers to the C-suite.
  • Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization
  • Solution-oriented attitude, attention to detail, and a strong ability to multitask.
  • Superior internal/external customer service and strong collaboration skills.
  • Experience using Zendesk, Google Suite, and Salesforce or Salesforce CPQ.

Our Culture:

  • Passion. We love what we do and we find inspiration in our passion for improving patient care with innovative products.
  • Collaboration. We seek and welcome feedback from colleagues, clinicians, and patients, knowing that collaboration leads to greater success.
  • Resourcefulness. We’re continuously iterating and optimizing for long-term success and efficiency. We think of creative ways to solve the problem at hand. 
  • Quality. Quality in our work is of utmost importance; we hold ourselves and our teammates to higher standards because the quality of our work directly impacts lives.
  • Customer-centric. Our success and continued growth are driven by products customers love.
  • Personal health and wellness. MedBridge contributes generously to medical, dental, and vision benefits. Other benefits we provide are: paid sick time, paid vacation time, personal days, parental leave, short term and long term disability, an employee assistance program, and a 401(k) with a company match.
  • Professional growth. We offer an annual stipend plus two days of paid time off for you to attend the professional development course of your choice. 

Salary Range: $55K - 60K 

At MedBridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience. 


We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at MedBridge.


Now it’s your turn. If you liked what you’ve read and think MedBridge would be a great career choice for you, apply now and our Recruiting team will quickly follow up with you.