Community Case Manager – Older Adult Services

Help Older Adults Remain Safe, Independent, and Connected to Their Communities

(State Home Care Program)

Location: North Central Massachusetts

Schedule: Full-Time (35 Hours Per Week)

Work Environment: Hybrid Community-Based Position

Compensation: Competitive Salary Based on Experience

Make a Difference Every Day

Do you enjoy helping people solve problems, access resources, and remain independent?

Aging Services of North Central Massachusetts (ASNCM) is seeking a Community Case Manager – Older Adult Services to join our State Home Care team.

This position is ideal for professionals who enjoy building meaningful relationships, working independently, connecting consumers with community resources, and helping older adults remain safely in their homes.

Rather than sitting behind a desk all day, you will work directly with consumers, family members, caregivers, healthcare providers, and community partners to assess needs, develop service plans, and coordinate services that improve quality of life and support independent living. The State Home Care Case Manager role includes assessing needs, developing service plans, coordinating resources, monitoring progress, and maintaining program documentation.

Why Work at ASNCM?

Meaningful Relationships

Build lasting relationships with older adults, caregivers, healthcare providers, and community partners while helping individuals remain independent and connected to their communities.

Mission-Driven Work

Every day you will help older adults access the services and supports they need to live safely and successfully at home.

Variety and Independence

Enjoy a combination of consumer visits, community engagement, care coordination, service planning, and problem-solving.

Hybrid Work Environment

Balance community-based work, consumer visits, and administrative responsibilities.

Federal Mileage Reimbursement

ASNCM reimburses approved business travel at the current federal mileage reimbursement rate.

Excellent Benefits

• Health, dental, and vision insurance
• Retirement plan with employer contribution
• Generous paid time off
• Paid holidays
• Employee Assistance Program
• Ongoing professional development
• Opportunities for growth and advancement

About ASNCM

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older adults, individuals with disabilities, and their families are empowered to make personalized choices that ensure a life of dignity, safety, and respect.

For more than 50 years, ASNCM has been helping individuals remain healthy, safe, and independent throughout North Central Massachusetts.

What You'll Do

As a Community Case Manager, every day is different. You may:

• Conduct assessments to evaluate physical, social, environmental, and emotional needs.
• Develop individualized service plans that support safe and independent living.
• Meet with consumers and caregivers to identify goals and service needs.
• Connect consumers with community resources and support services including housing assistance, fuel assistance, healthcare services, Medicaid-related programs, and other community supports.
• Coordinate services with family members, caregivers, healthcare providers, and community agencies.
• Monitor consumer needs and adjust service plans as circumstances change.
• Advocate for consumers and help them navigate complex systems.
• Maintain accurate documentation, authorizations, notices, assessments, and monthly reports.

What Success Looks Like

In this role, success means:

• Consumers  receive timely services and support.
• Older adults remain safely in their homes and communities.
• Consumers and caregivers feel informed and supported.
• Service plans are updated appropriately as needs change.
• Documentation is accurate, complete, and timely.
• ASNCM remains a  trusted partner in the community.

What We're Looking For

You May Be a Great Fit If You:

• Enjoy helping people solve problems and access services.
• Build trust and rapport easily with older adults, caregivers, and community partners.
• Are organized  and able to manage multiple priorities independently.
• Are comfortable using technology, electronic documentation systems, and Microsoft Office applications.
• Communicate professionally and follow through on commitments.
• Enjoy working both independently and as part of a team.
• Want a career that allows you to make a meaningful impact in your community.

Required Qualifications

• Bachelor's  degree or equivalent experience.
• Valid driver's license.
• Access to a legally insured and registered motor vehicle.
• Ability to travel throughout North Central Massachusetts.

Join a Mission-Driven Team

If you are passionate about helping older adults remain independent, building meaningful relationships, and connecting individuals with the services they need to thrive, we'd love to hear from you.

Join ASNCM and help older adults live safely, independently, and with dignity in the communities they call home.