Summary

Under general supervision of the Theater Manager, perform various duties in connection with scheduled events and acts in the Theater and acting as a “shift leader”. This is a part-time/temporary position that may be scheduled to work outside of normal business hours.

Responsibilities

Include the following. Other duties may be assigned.

• Supervise event staff. Provide the necessary training and information to guarantee the staff remains well informed of the day’s events.
• Coordinate with Theater Manager to ensure the event’s special requirements are met. Working with applicable departments (Ticket Office, Tech Services, Etc.) as needed.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to the appropriate seats.
• Assist with last minute pre-event needs, such as setting up, decorating, finding materials, etc.
• Coordinate special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students, and groups.
• Complete House Manager Reports, Incident Reports and any other necessary paperwork as needed.
• Assist in other night of show FOH and BOH activities as required. Assisting with merchandising, catering, rider needs, etc.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Skills and Abilities 

Position requires the ability to:

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Be able to get in and around the facility – position requires personal mobility.
• Be able to withstand moderate to loud noises.
• Operate personal computer using Windows and Microsoft Office software.
• Operate portable radio and standard office equipment.
• Follow oral and written instructions and communicate effectively with others in oral and written form.
• Work independently, exercising effective judgment and initiative.
• Maintain an effective working relationship with clients, guests, employees, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

Education and Experience

High school diploma or GED and one to two years related experience and/or training; or an equivalent combination of education and experience.