Program Ops Specialist


Reports To: Interim Director of Strategic Initiatives and Operations

Supervisory Responsibilities: No

Location: YouthBuild Philadelphia Charter School, Philadelphia, Pennsylvania | On location


YouthBuild Philadelphia Charter School's mission is to empower young adults (18-20 year-olds) to develop skills and connect to opportunities by fostering an environment of love, support, and respect for their whole person. Students graduate high school and successfully transition to college and career as critically conscious leaders, committed to positive change for themselves and their communities.


YouthBuild Philadelphia Charter School provides an outstanding alternative education that activates the capacity of all students to learn, achieve and grow. YBPCS will be recognized as a model of authentic experiential learning, not only among programs serving out-of-school youth, but also among all high-achieving schools and youth programs in the country.

High expectations, a nurturing climate, personalized culture and rigorous real world learning experiences ensures that graduates are poised for life-long learning and career advancement. It is our vision that YouthBuild graduates will emerge as highly accomplished, self-sufficient, self aware and socially conscious citizens. Graduates will be energized about their futures and build support networks for their personal, social and emotional health and well-being.

YouthBuild Philadelphia Charter School will maximize its capacity to engage each student’s passion, tap into his or her individual potential and provide him or her with real opportunities for personal and professional transformation.


YBPCS’ values are deeply held and come from a love of humanity and a perspective that views each student as a community asset. The program’s three core values - respect, excellence and perseverance – are reinforced through all aspects of the program.

Impact Statement:

Young people in Philadelphia who are disconnected will build skills and access resources and opportunities to achieve economic stability and personal development, and become critically conscious leaders within their communities.

Job Summary:

The Program Operation Specialist works directly with the Interim Director of Strategic Initiatives and Operations and alongside the Program Operations team to ensure that the school is run in an orderly and effective manner. Key responsibilities include recruitment and enrollment management, administrative support, event planning support, and supporting the program operational systems and infrastructure of the school.

Responsibilities and Duties:

  • Support the planning and execution of student recruitment related activities
  • Ensure that all appropriate paperwork is gathered during the enrollment process
  • Execute and enhance processes and enrollment metrics that align with the goals of the organization, including data management
  • Monitor the reporting of student enrollment metrics, outcomes statistics to various stakeholders
  • Work collaboratively with Communications team members to market the school through social media, flyering, promotional videos, and other audio, digital and print outlets. 
  • Manage all incoming calls regarding recruitment and enrollment
  • Provide assistance to the DoSIO to support planning school events, and staff meetings 
  • Assist with the planning, organizing and coordinating functions relating to the program operation
  • Manage Student and alumni records
  • Other duties as assigned by the Interim Director of Strategic Initiatives and Operations 
  • At least 2 years of previous experience in recruitment, marketing, education and/or customer service (or some combination demonstrating readiness for the role)
  • Bachelor's Degree (preferred, not required)
  • Demonstrated ability to execute initiatives, and work collaboratively relative to a school-wide recruitment program
  • Demonstrated ability to plan and execute events
  • Ability to interpret and apply rules, regulations, processes, policies, and procedures.
  • Experience in a student services environment, and a strong commitment to customer service with students, colleagues, and community partners
  • Experience with school compliance and/or the desire to learn 
  • Represent YouthBuild at public events and interface with partners and funders, as necessary
  • Mentor YB students/alumni and consistently engage directly with young people in school-wide spaces
  • Common Competencies
  • Mission driven to work with YB’s student body
  • Intermediate to advanced Microsoft Office skills
  • Intermediate to advanced Google Suite skills
  • Commitment to social justice
  • Demonstrated values that align to restorative practices
  • Willingness to prioritize data collection, analysis, and sharing
  • Willingness to reflect on impact data and incorporate that information into routine decision-making

Clearance Requirements

  • FBI - Criminal History Report 
  • PATCH - Pennsylvania Police Department - Criminal Background Check (and/or applicable based on State of residency)
  • PA Child Abuse History Clearance
  • TB Test Results
  • Act 24 - Arrest Conviction Form
  • NSOPW - National Sex Offender Clearance

How to apply: Submit your cover letter, resume and salary expectations via Paylocity.

This job description in no way states or implies that these are the only duties to be performed by this employee.All qualified candidates will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, medical condition, veteran status or any other basis as protected by federal, state, or local law