We’ve identified the day-to-day responsibilities linked to each position. In addition to the position specific responsibilities provided below, each YWCA Clark County employee must share responsibility for upholding and modeling the organization’s core value on a daily basis.
There is a strong social justice component to all positions within SafeChoice, requiring critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values.
Note: Must be able to work all shifts including evenings, weekends, and overnights
• Utilize strong de-escalation and empowerment skills to best support individuals who have or are being impacted by domestic violence.
• Engage in effective safety-planning and support group facilitation with participants in the shelter and also at the community office.
• Input data relating to participants as required by contracts and state law. This includes, but is not limited to, entering data into InfoNet, creating new participant files, exiting files, updating the former resident database, sending monthly 911 and sexual assault program logs to appropriate staff.
• Respond to questions and concerns from participants, co-workers, supervisor, and community partners as appropriate, in a timely fashion, and in a manner that supports the mission and core values of the program and organization.
• Document and communicate pertinent, relevant, and appropriate participant related information to co-workers and supervisor.
• Work with shelter staff to review, improve upon, and share resources that help to support the victim/survivors of domestic violence.
• Support co-workers and supervisors by filling open shifts when needed, agreeing to shift changes (e.g. swing to day, day to night), on an on-call basis. Must be able to work any shift. Estimate 10-40 hours per month.
• Establish and maintain a record of impeccable dependability with regards to punctuality, following call-out procedures, and adhering to the policies, practices, and guidelines set by the organization and SafeChoice.
• Work effectively with co-workers and colleagues at the shelter and at our community/main office to maintain communication that is both solutions oriented and professional.
• Gain approval for, track, and engage in activities that meet the 1% for Social Change requirement.
• Proactively maintain yearly domestic training requirements as required.
• Be present for and appropriately participate in shelter staff meetings and all-staff meetings as required.
• Using the guidelines provided by the Assistant Director and/or Operations Manager, work with co-workers to maintain an organized and safe shelter environment.
• Utilizing proper techniques, conduct room turnovers and additional maintenance responsibilities during shifts including, but not limited to: sanitizing mattresses and room surfaces and responsibilities on the walk-through check list.
• Perform housekeeping duties as assigned including, but not limited to: emptying garbage cans, cleaning spills, wiping and sanitizing surfaces, washing laundry, pushing carts, sweeping and mopping, rearranging furniture.
• Assist with receiving donations and supplies, loading, unloading, and restocking.
• Act as first responder in the event of an emergency or building evacuation.
• At least six months providing advocacy, preferably domestic violence advocacy, to at-risk populations.
• Ability to provide superior service: use active listening skills during initial and subsequent face-to-face and over the phone advocacy appointments to effectively assess and meet participant established needs.
• Ability to achieve greatness: good employees make sure the day-to-day work gets done; great employees do so while in a way that fosters communication within their program and their own professional growth.
• Ability to empower: consistently convey an open, respectful, and solution oriented approach to addressing challenges, completing work tasks, and provide positive and constructive feedback to internal and external persons.
• Ability to work at a higher level: put the needs of the participants, program, and organization above personal needs and demonstrate unwavering integrity and accountability.
• Ability to maintain strong boundaries: maintain strong personal/professional boundaries at all time to make sure that work is spent supporting the participants and furthering the mission of the program and organization.
• Ability to adapt: the only constant is change – expecting and being open to change is a critical part of this position and is a necessary component of being in a service oriented field.
• Strong project management skills: maintain a strategic focus while simultaneously managing multiple projects, deadlines, goals, and program needs.
• Strong problem solving skills: resourceful and able to resolve challenges while knowing when it’s time to stop and ask questions or seek additional guidance.
• Strong technological skills: effectively use common software programs (like MS Office, Excel, and PowerPoint) to fulfill position related expectations.
• Unparalleled soft-skills: with little to no prompting, adapt work and communication style to mitigate and/or de-escalate crisis, and to best support our participants.
Commitment to survivor-centered advocacy
• Provide culturally responsive advocacy that honors the lived experiences of every survivor accessing support services. Effectively communicate available resources that support cultural values, beliefs and customs.
It is the policy of YWCA Clark County that no person shall be subject to discrimination by this agency or through its contractors for any reason, including, but not limited to: race, color, age, gender, national origin, sexual orientation, religion, marital status, veteran status, or the presence or suspicion of any physical, mental or sensory limitation, or medical condition.
Pay rate: $17.00/hr.