PromptCare is a leading provider of home respiratory and infusion services, serving pediatric and adult patients in 30+ states from 36 locations throughout the United States. Our Hi-Tech, Hi-Touch care offerings deliver superior patient care and outcomes making PromptCare a preferred partner for hospitals, physicians, and payors. PromptCare currently services 6,400+ respiratory patients, 2,500+ infusion patients, and 4,400+ enteral nutrition patients.  We estimate that we are the largest provider of ventilation care to pediatric patients in the U.S. Our mission is to be the preferred choice for superior management of complex cases, providing unsurpassed clinical expertise, reliable service, and boundless compassion in transitioning patients to the home setting and reuniting them with their loved ones. Our Differentiation consists of an unrivaled team of respiratory therapists, nurses, dietitians, pharmacists, and other care professionals who provide highly sought-after expertise, advice, and patient care. We are the “go-to” provider in our markets among leading pediatric hospitals and care facilities to handle the most acute patient situations. PromptCare holds an expansive payer network participation, supported by a robust billing & collections operation.

PromptCare is looking for a Customer Service Representative to join our Resupply Department. This is a full-time position, 40 hours per week, fully remote, Mon-Fri 8:45am-5:15pm. 

Summary:

The CSR processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, and e-mails. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients.

• High School Diploma or equivalent. 
• At least 3 years’ experience as a Customer Service Representative (CSR) in an inbound/outbound customer service center is strongly preferred
• Customer service experience in a Respiratory/Home Medical Equipment company is strongly preferred
• Must have good PC skills, especially the MS Office suite

Job Responsibilities, included but not limited to:

• Provide our clients with timely and accurate information, and take appropriate corrective actions regarding our services to ensure the customer’s complete satisfaction. 
• Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies.
• Follow proper procedures for accurate and timely documentation of referral source or patient concerns, and most importantly, take appropriate corrective actions
• Perform other duties as assigned

Physical Demands

Sitting for long periods 

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package 
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Plum Benefits Discount Ticket Program 
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.