Customer Service Coordinator
Job Type

 As a leading 3PL for 20+ years, we have the resources and know-how to manage the pick-up and delivery of product over the ocean, air and land no matter if it is international or domestic. Jillamy offers a full complement of freight forwarding solutions; including a customs brokerage as well as logistics, packaging and warehousing services. A fully-integrated transportation service network excelling in fulfilling our customers’ unique contract packaging, warehousing, shipping needs and capacity requirements, while ensuring reasonable costs and reliable deliveries.  We have a warehouse footprint of over 3,000,000 square feet strategically located to major markets.  Our food grade warehouses perform pick/pack, kitting, bagging, blister sealing, and provide cross dock capabilities. We offer a team-based environment that encourages leadership and resourcefulness, and rewards the “roll-up-your-sleeves, let’s get the job done” attitude.  

Position Overview: This position is responsible for day-to-day customer service and support.  Ensures superior and responsive customer service in support of current clients and to secure new business.  Daily customer interactions and inventory management while also exhibits the timing and veracity of rates and a working knowledge and understanding of the Transportation and Contract Packaging standard documentation, processes and compliance regulations.  Must provide strong data control with timely and accurate reporting and strong attention to detail.  


• Responsible for acting as customer service liaison with customer relations with scheduling and confirming trucks, load tendering, load entry, problem issues follow up and resolution.

• Ongoing outreach to customers and potential customers to drive additional business.  

• Provides superior service in timely, professional and responsive verbal and written correspondence with customers and leadership.

• Ensures accurate inventory management.

• Inputs data timely and accurately notifying Supervisor to discrepancies.

• Responsible for Pick Tickets and Bill of Ladings (BOL).  Creates pick tickets based upon customer direction and BOLs as applicable.

• Pulls inventory from 3PL.

• Provides accurate and timely reporting and ad hoc reports as requested.  

• Ensures accurate and timely attention to detail in data control.  Organizes and ensures accurate up to date files and documentation.  

• Understand SOPs and properly instituting them.

• Provides attention to detail and proactively address issues in a timely manner.

• Provides continuous quality checks and alerts management to issues.

• Regular attendance and punctuality are required.  

• Operates safely in all conditions.  

• Other duties and projects as assigned.  

• Follows company policies and procedures.


 Qualifications & Preferred Skills:

• Minimum of 1 year warehouse, contract packaging or customer service experience required.  

• High School Diploma, GED or equivalent required.  

• Ability to lift up to 50 pounds with appropriate equipment or assistance.  

• Customer contact and prior experience preferred.  

• Strong communication and interpersonal skills required.  Must respond well to questions and have ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.  

• Attention to detail including accurate data and numbers.

• Ability to organize/prioritize work in order to productively and efficiently meet deadlines.

• Professional presence with the ability to diffuse difficult situations and problem solve effective solutions.  

• Ability to work effectively independently and within a team environment.  

• Experience with standard Microsoft Office and related technology.  

• Ability to work in a constant state of alertness and in a safe manner.  

• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.  

• Must be authorized to work in the United States.  


Generous competitive benefits package, including Medical, Dental, Vision, Rx plans, Short Term & Long Term Disability Insurances, 401(k) plan with Employer Match, Voluntary Term Life/AD&D, Paid Time Off, Holidays, Direct Deposit, Annual Reviews, etc.  

For more information, please visit our website at 

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.  If you require an accommodation in the application process, please advise Jillamy, Inc. Human Resources Department.

Salary Description
$18 Per HOur