OPENING:

We currently are seeking a regular full time Tasting Room Associate for our Silver Oak, Oakville location. This is a non-exempt, hourly role, eligible for company benefits including medical, dental, vision, life insurance, 401(k), vacation, etc.

Silver Oak & Twomey Cellars has a mandatory vaccination policy, which requires all of our employees to be fully vaccinated against COVID-19, unless they have a medical or religious exemption approved by the company.

SUMMARY: The Tasting Room Associate Will promote the sale of wine and merchandise in the tasting room and assist with hospitality special events. During COVID-19 pandemic guests will be serviced at designated seated tasting locations.

KEY RESPONSIBILITIES: 

· Promptly greets all visitors to the winery and pours wines for tasting.

· Delivers a transformational luxury experience for each and every customer, internal and external.

· Presents and positions Silver Oak, Twomey and Timeless wines and merchandise to our customers.

· Describes wines, winemaking techniques, and winery history of Silver Oak, Twomey and Timeless; answers visitor’s questions about wines.

· Provides general tourist information to customers.

· Conducts guided tours as needed. (Tours suspended during COVID-19 pandemic)

· Operates POS, handles credit card sales, treats customers in a courteous manner.

· Follows company schedule for special promotions and sales and release of wines. 

· Monitors merchandise displays and overall appearance and cleanliness of retail area, including stocking of wine and retail items as needed.

· Performs Daily and monthly inventory counts for wine and merchandise.

· Capable of Opening and Closing duties related to the winery and tasting room.

· May represent winery at outside functions as needed.

· Assists other departments and employees as needed.

· Performs other duties as assigned by manager.

· May be asked to work at other tasting room locations as needed.

· Weekend and Holiday work is required.

· During COVID-19 Pandemic: Will set up and break down tastings throughout the day. Tasks includes movement of wine, bus tubs filled with glassware, and full glass racks from the dish room to the designated tasting areas.

· General set up/breakdown requires associates to carry throughout the day:

· 4 wine bottles, plus a water bottle = 7 lbs.  

· Glass rack with stemware = ~15 lbs. when full of stemware.

· Bus tub with stemware – anywhere from 8-12 lbs.

QUALIFICATIONS:

· At least two years of retail experience or equivalent combination of education and experience. 

· Knowledge of wines and wine production preferred.

· Commitment to excellence and high standards.

· Excellent written and oral communication skills. 

· Excellent presentation skills.

· Strong organizational, problem-solving and analytical skills.

· Ability to manage priorities and workflow.

· Ability to maintain a professional appearance and demeaner, according to company policy.

· Computer literacy.

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

· Excellent customer service skills.

· Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

· Ability to understand and follow written and verbal instructions.

· Required to work on weekends and holidays.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

· Stand and walk for long periods of time. 

· Coordinate multiple tasks simultaneously.

· Calculate amounts and figures.

· Understand and respond to a diverse population.

· Perform some repetitive motion activities.

· Lift up to 40 lbs.

WORK ENVIRONMENT:

· Work is mainly performed in a winery/cellar. The individual is occasionally exposed to cellar temperatures that are cool and fumes or airborne particles relative to normal cellar processes. 

· Work is often performed outdoors (vineyard tours and patio tastings).

· Understand and respond to a diverse population.

· Busy and distractive open work atmosphere.

The above reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.