Position Location: Waukegan, Illinois
Aspire Team Leaders manage and coordinate direct services supporting people with intellectual and other developmental disabilities living in Aspire community homes. This is accomplished by coordinating with assigned Life Consultants to ensure services are provided according to individual plans, supervising direct support professionals to provide living supports, responding to the unique needs and dreams of each person to promote meaningful life experiences, and ensuring a safe, healthy, comfortable home environment with the highest level of proactive customer service. Aspire community homes are environments where each person is supported to thrive and create connections within their communities by partnering with peers, family, friends, team members and other supporters.
The following represents the primary position responsibilities, but other related duties necessary to meet the needs of the organization may be assigned.
Manage team in assigned community homes.
- Schedule and assure proper support ratios according to the needs of the people living in the community home; ensure overtime is kept to a minimum (may include covering shifts and adjusting schedule).
- Monitor, assign, and manage DSP required duties including documentation within data management systems
- Provide documented supervision to all direct reports to assure total quality, agency, and departmental goals are met, including hiring, training, scheduling, payroll, evaluation and talent reviews, time off, disciplinary action.
- Schedule and manage all DSP time off to include PTO, Holiday, Leave of Absence, illness, according to policy and procedures
- Schedule and create agenda for regular monthly team meetings.
- Manage payroll for assigned DSP team; including time adjustments, confirmation of additional shifts worked, monitoring logged time, approval and final submission, and coordinating with the Human Resources/Finance teams as necessary
- Complete a minimum of one working shift per week in assigned homes to keep abreast of and support home operations and provide service modeling.
- Provide on-call or leadership support for the Living program as scheduled or as assigned.
- Schedule, review and monitor DSP OJT’s to proficiency with DSP’s within 90 days of hire
- Schedule, review and monitor DSP required initial, annual, and as scheduled training; including by not limited to AMTS/MANDT, CPR/FA, Clinical Trainings, Rule 50, and Medication Authorization
Partner with Life Consultants and DSP’s to provide optimal services.
- Work with Life Consultant and DSP’s to provide assistance to each person in accordance with each person’s Individual Service Plan, Clinical Plan, and Health/Wellness Plan and attend special meetings for the individual as needed.
- Advocate for each individual to ensure each is treated with dignity and respect, given the opportunity to exercise his/her individuality, and has access to explore opportunities of interest to each.
- Work with participants to explore and arrange for menu planning, shopping, activities, outings, hobbies, etc., that focus on optimum results as they pertain to physical fitness, entertainment, social interaction, community participation, and education for each individual.
- Maintain the physical structure (maintenance, safety, and cleanliness) of the assigned community homes; report need for repairs, improvements, and risks.
- Monitor home safety through environmental reviews, safety drills, and policy/procedure implementation.
- Manage all community home and participant funds to include LINK cards, house account, and personal funds within budget parameters (to include assignment of food and supply shopping)
- Respond to medical and/or behavioral crisis situations and provide support to fellow team members as needed
Complete documentation, support, and training to promote optimal service quality.
- Ensure compliance with required documentation including, but not limited to the money log, mileage log, review of events, medication tracking and reconciliation, task sheets, safety drills and communication log and Electronic Health Record data
- Maintain Authorized DSP status for all assigned community homes & administer medications as needed
- Provide on-call coverage as scheduled or as assigned.
- Provide coverage of open caseloads as needed
- Make recommendations and assist with changes in the development and delivery of new and/or existing policies, procedures, services, etc., to optimize quality assurance, reduce department deficits, and maintain the integrity of the department and Aspire.
- Comply with Compliance and Quality Enhancement initiatives and protocols.
- Complete all required trainings including but not limited to AMTS/MANDT, CPR/FA, Clinical Trainings, Rule 50 Abuse Neglect
- Complete other duties as assigned by supervisor.
Reporting to this Position: Direct Support Professionals (DSP’s), Respite, Support Workers
Required Education & Experience:
- High School Diploma or GED
- Minimum of 1 year experience supporting persons with intellectual/developmental disabilities.
- Valid Driver’s License with good driving record.
- Minimum 21 years of age.
Required Skills, Knowledge & Abilities:
- Effective oral and written communication skills; ability to write reports.
- Ability to assess employee performance according to best practice standards and provide feedback.
- Working knowledge of PC operations and software including Microsoft Office – Outlook, Word, Excel
- Ability to use and adapt to various industry specific software products including an Electronic Health Record
- Ability to effectively present information and respond to questions from families, employees, and the general public.
- Ability to maintain confidential information.
- Ability to deal tactfully and courteously with participants, employees at all levels, families, and the general public.
- Ability to work flexible hours and days, including some holidays.
- Ability to maintain pleasant working relationships with all stakeholders.
- Ability to interact positively with individuals who are verbally/physically aggressive.
- Ability to perform multiple tasks simultaneously and prioritize work.
Preferred Skills, Knowledge & Abilities:
- Bachelor’s degree in Social Services or related field preferred.
- Previous experience supervising employees.
- Achieves Results: Consistently achieving results, even under tough circumstances.
- Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Cultivates Innovation: Creating new & better ways for the organization to be successful.
- Makes Quality Decisions: Making good & timely decisions that keep the organization moving forward.
- Tackles the Tough Issues: Stepping up to address difficult issues, saying what needs to be said.
- While performing the duties of this position, the employee is regularly required to bend or stoop, walk and climb stairs, reach with hands and arms, push, pull, talk, hear, and observe.
- Able to assist people in moving from one position to another including transferring from sitting to standing, repositioning, transferring from one surface to another, or climbing stairs.
- Duties are performed primarily in residential home, office, classroom, and community settings. Work areas are restricted to non-smoking.
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We know that Together, We’re Better!
Aspire was founded in 1960 and is recognized as a leader in providing bold, pioneering, and uncompromising services to adults with developmental disabilities, their families and the community. In 2019, we joined forces with NorthPointe Resources to be one of the most recognized and respected disability service providers across the Chicago metropolitan area, Lake County (Illinois), and southeastern Wisconsin areas.
Full Time Benefits (regularly schedule to work more than 37 1/2 hours per week)
- Health Insurance
- Benefit Time (Vacation, Sick, Personal)
- 13 Holidays
- 403(B) Retirement Savings Plan with matching contribution
- Disability Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Voluntary Insurances available
Aspire is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.