Call Center Healthcare Supervisor

PCG is looking for a Call Center Healthcare Supervisor to manage the day-to-day operations of a healthcare call center. This includes supervising a team of Healthcare Call Center Representatives, monitoring call center metrics, and ensuring high-quality customer service.

Responsibilities include but not limited to:

• Train and manage a team of customer service representatives.
• Monitor call center metrics.
• Track call volume, call wait times, call abandonment rates, and other metrics to ensure that the call center is operating efficiently.
• Identify areas for improvement and make recommendations to management.
• Provide high-quality customer service and adhere to established protocols and standards.
• Listen to calls, evaluate customer interactions, and provide feedback and coaching to help representatives improve their performance.
• Collaborate work with management and other stakeholders to identify areas for improvement and develop strategies to address them.
• Follow established regulations and compliance requirements related to healthcare and customer service.

Job Types: Full-time, Contract

Salary: From $47,800.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Overtime
• Weekend availability

Work Location: Remote

 Skills/Requirements:

• 2-3 years Call Center Supervisory experience.
• Excellent verbal and written communication.
• Great leadership skills.
• Strong attention to detail.
• Must understand healthcare operations and regulations
• Microsoft Office: 2 years (Preferred)

 Education

• High school diploma or equivalent.