Healthcare Call Center Supervisor
Fully Remote Remote Worker - N/A


Call Center Healthcare Supervisor

PCG is looking for a Call Center Healthcare Supervisor to manage the day-to-day operations of a healthcare call center. This includes supervising a team of Healthcare Call Center Representatives, monitoring call center metrics, and ensuring high-quality customer service.

Responsibilities include but not limited to:

  • Train and manage a team of customer service representatives.
  • Monitor call center metrics.
  • Track call volume, call wait times, call abandonment rates, and other metrics to ensure that the call center is operating efficiently.
  • Identify areas for improvement and make recommendations to management.
  • Provide high-quality customer service and adhere to established protocols and standards.
  • Listen to calls, evaluate customer interactions, and provide feedback and coaching to help representatives improve their performance.
  • Collaborate work with management and other stakeholders to identify areas for improvement and develop strategies to address them.
  • Follow established regulations and compliance requirements related to healthcare and customer service.

Job Types: Full-time, Contract

Salary: From $47,800.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance


  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Work Location: Remote




  • 2-3 years Call Center Supervisory experience.
  • Excellent verbal and written communication.
  • Great leadership skills.
  • Strong attention to detail.
  • Must understand healthcare operations and regulations
  • Microsoft Office: 2 years (Preferred)


  • High school diploma or equivalent.
Salary Description
47.800 per year