At XKL, we set ourselves an aggressive mission: to identify problems in emerging network infrastructure even before these obstacles become evident to the Internet community. With this forward-looking approach, we help provide the solutions necessary for the future growth and development of the communications industry.  We push the limits of technology, tools, components, and test the unproven. XKL's layer 1 optical networking products utilize cutting-edge DWDM technology in a compact footprint to help customers maximize their bandwidth, while minimizing their precious rack space, power and cooling. 

XKL is privately-owned by Leonard Bosack, the co-founder of Cisco Systems. He is a pioneer in the field of computer networking, having developed the multi-protocol router while working at Stanford University in the 1980s. His work laid the foundation for the modern internet and paved the way for the creation of Cisco Systems, which has become one of the world's leading technology companies. He started XKL to further advance his mission of providing reliable, easy to use, customer-focused data communication solutions.

The Customer Success Specialist is an entry level role which will provide Account Executives/Managers (AE/AM) administrative support in day-to-day account services for existing and potential clients. This role will develop a high level of engagement with AE/AM, as well as deliver quality support and service with existing and potential customers. This role is critical to the success of the sales team and will collaborate across all parts of the organization.

·  Provide administrative support to AE/AM to include research, CRM data entry, calendaring, travel, reporting and contract creation.  

·  Collaborate and work cross functionally with engineering, sales, and marketing colleagues to build a solid comprehension of the Company’s products. Maintain product knowledge and ability to articulate XKL network solution products and advantages they bring. 

·  Research prospective accounts and conduct cold calling to generate leads.

·  Be responsive to customers’ inquiries/needs throughout the entire sales cycle, providing administrative and backup support to AE/AM.

·  Update and maintain the accuracy of CRM data with customer information and engagement details

·  Participate in industry events to grow knowledge, as well as network with prospective customers.

·  Associate degree  

·  Two or more years’ experience of demonstrated success in a sales support role

·  MUST be able to drive/travel as needed for customer projects and/or industry events

·  Self-starter with a track record of successful support of multiple sales executives

·  Demonstrated capacity to multi-task, pivot as needed and prioritize time effectively

·  Operationally savvy. You know how to troubleshoot complex issues, collaborate internally to find the answers, and build an improved process as a result

·  Exceptional communication skills in both technical and non-technical settings

·  Critical thinking and good judgement 

·  Data-driven 

·  Effective computer skills with experience using database systems / CRM

NICE TO HAVES: 

·  Experience in the telecom industry

·  Some knowledge of networking hardware

·  Experience with word processing and spreadsheet software

·  Ability to work with a variety of individuals from diverse background

·  Negotiation experience

XKL'S PERKS 

We recognize and value our employees and strive to create a healthy and supportive environment for our team. Here are some of the "perks" we provide to ensure our company can thrive:

• Competitive compensation with salary range of $49,504 - $63, 155, commensurate with experience
• Company sponsored Medical, Dental, Vision, FSA/HSA, LTD & Life insurance plans for employees and depedents
• Paid Time Off starting at 15 days per year and 10 paid holidays
• Retirement 401k plan
• Receive mentorship and collaborate with leaders who helped shape the telecommunications industry 

XKL, LLC provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.