Job Type:

Full Time, Monday through Friday

8am-4pm

Purpose:

Provide comprehensive services to assist victims and survivors of sexual violence and human sex trafficking work through crisis and attain goals leading to self-sufficiency in both residential and community settings. 

Expectations of Every YWCA Staff Member:

• Uphold and promote YWCA mission.
• Adhere to established policies and procedures.
• Contribute to fund development efforts for support of all programs and the overall Association.
• Provide support to other departments and staff.

Essential Duties:

• Work directly with victims and survivors of sexual assault by providing support, comprehensive advocacy, and connection to resources.
• Provide case management for clients based upon client centered needs and goals; observe clients' daily living skills; redirect and/or teach skills where needed.
• Facilitate education on healthy/unhealthy relationships, support groups, life skills, and provide tools for self-sufficiency and stability.
• Work with first responders to sexual assault (Emergency Rooms, Law Enforcement, etc.) in ensuring that survivors receive respectful and appropriate services. 
• Help clients navigate resources, legal processes, prepare protective orders, and safety plans.
• Provide emotional support, while referring to mental health services when appropriate. 
• Work closely with other advocates and YWCA residential staff.
• Collaborate with other service providers and/or stakeholders in order to obtain referrals into the program.
• Refer clients, according to their specific needs, to appropriate community resources and advocate on their behalf. 
• Participate in coordinated efforts through local SART teams and taskforces.
• Maintain accurate and appropriate records.
• Participate in marketing efforts of the program.
• Listen and assist clients with options as client issues arise; create and maintain high quality work environment to perform at highest level.
• Transport clients in personal vehicle, as needed.
• Travel throughout YWCA Northeast Indiana service area to provide services and network with other providers.
• Participate in On-Call rotation to ensure support is available for program outside of business hours.
• Other duties as assigned to meet the organization's goals. 

Education:

• Bachelor's degree in Social Work, Human Services or related field, or equivalent education and experience.
• CPR and First Aid certifications within the first year of employment.
• Core 40 Sexual Assault Victim Advocate training within 6 months of employment.

Knowledge and Experience:

• Knowledge of trauma including sexual abuse, domestic violence, intimate partner violence, and human trafficking issues and patterns and their effects on men, women and children. 
• Proven ability to effectively and respectfully interact with diverse populations, including clients, co-workers and agency using trauma informed approaches.
• Experience in crisis intervention, networking, team building and public speaking.
• Strong customer service skills with ability to communicate in a professional manner with a wide range of people.
• Unequivocal commitment to pluralism.
• Ability to exercise independent judgement and discretion when handling confidential or sensitive manners.
• Proficient in Microsoft Office including Outlook, Word and Excel.
• 1-3 years of general office experience, including reception and telephone duties.
• 1-3 years of experience with general office equipment (copiers, printers).
• Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
• Must comply with organization's policy of automobile insurance: must have valid driver's license and personal automobile insurance coverage.
• Flexibility to change work hours as needed.

Physical/Mental Essential Requirements:

• Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
• Full range of body motion including manual and finger dexterity and hand-eye coordination.
• Requires corrected vision and hearing to normal range.
• Must drive personal vehicle frequently throughout 6-county service area.
• Ability to sit at a computer work station for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy of work product.
• Work is performed primarily in a non-smoking office environment combined with remote/community-based work, though travel may expose employee to inclement weather conditions.
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.

The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.