Product Support Specialist
Job Type

 Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Job Description:

Ensure Block Imaging fulfills commitments, provides a noteworthy customer experience, and manages information within internal systems. Specifically providing sales and administrative support to the Equipment Team and Product Managers, developing relationships, and strives to synergize, enhance and integrate systems efficiency while providing exceptional customer service.

  • Have a big picture view to synergize, simplify, and link sales opportunities across modalities. 
  • Create purchasing and sales contracts and invoicing that accurately portray projects and protects Block Imaging.
  • Manage incoming and outgoing product inventory.
  • Effective and efficient communication with customers and Block Imaging staff.
  • Work respectfully, cooperatively, and professionally with others for the benefit of Block Imaging.
  • Handling customer service needs and building business relationships with customers.
  • To assure timely and accurate communication to/from customers and vendors.
  • To assure the needs of customers/vendors are swiftly and accurately addressed, building a relationship of trust with customers and vendors.
  • To assure the accurate and timely completion of sales and purchasing support duties.
  • To represent the company in a professional and positive manner.
  • To increase sales and purchasing.
  • Track existing sales and purchasing opportunities moving them forward in decision cycle.
  • Reporting and data management. 
  • Handling any other duties as assigned.

Role Competencies:

  • Solution-oriented, flexible, and able to resolve situations with confidence and maturity.
  • Solid organization skills that include attention to detail and multitasking ability.
  • Analytical skills with the ability to evaluate need and identify options.
  • Capable of working within a team and focused on building positive working relationship.
  • Aptitude and desire to solve problems using initiative and critical thinking skills.
  • Exceptional written and verbal communication skills including telephone, writing, and listening.
  • Experience in delivering and demanding a high level of customer service.
  • Capable of developing and keeping priorities and schedules.
  • Proficient in Excel, Word, Outlook, keyboarding, and internet research.
  • SAP (or other accounting software) and Salesforce (or other CRM software) experience is preferred.

Cultural Fit:

Exhibit the Block Core Values of Honor, Growth, Integrity, and Together.  Make choices that contribute to the development and reinforcement of the core values. 


Education: High School Degree with post high school education in sales or administrative services. Bachelor’s Degree preferred. Course work in business, major or minor, preferred.

Experience: One (1) year of customer service experience in a business to business (B2B) setting or equivalent.

Block Imaging is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.