Match Coordinator for Mentorship Programs

Big Brothers Big Sisters Independence

Position:  Match Coordinator for Mentorship Programs 

Location: Philadelphia, PA, Norristown PA or South Jersey

Job Status: Full-time, non-exempt status

Reports To: Team Leader, Community Based Enrollment & Match

Effective Date: March 28, 2023

Salary: 40-44K


JOIN A FORWARD-THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is the largest BBBS agency in the state and one of the largest in the nation. Our mission is to ignite the power and promise of youth and close the mentoring gap, by creating and supporting one-to-one mentoring relationships and strengthening the quality of the mentoring field.

 You will love it here if you (1) set the bar high, (2) are intentional and thoughtful about their choices, (3) collaborate as a means to community solutions, (4) are positive, can-do, and solution-oriented, (5) embrace diversity, equity, and inclusion, and (6) are accountable and get it done.



The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSI may change the specific job duties with or without prior notice based on the needs of the organization.

  • Facilitate the enrollment of "Big" and "Little" mentoring relationships, or "Matches," by conducting information sessions and interviews to assess and ensure a successful match.
  • Responsible for writing assessments to evaluate the compatibility and suitability of mentor and mentee applicants.
  • Process applications from potential mentors and mentees, including meticulous documentation and data management.
  • Actively participate in the matching process, making thoughtful and informed recommendations to create effective mentoring relationships.
  • Perform various administrative tasks, including the accurate input of notes and information into the organization's database website to track and support the progress of Matches.
  • While the position is primarily office-based, occasional travel may be required to attend meetings, events, or to provide on-site support for mentoring activities.
  • Note: Typical schedule involves 2 evening shifts per week and 1 weekend day per month. This will be discussed further in the interview process.

Candidates with a strong connection to the community that BBBSI serves and the Southeastern Pennsylvania/Southern New Jersey area are given preferential consideration. Occasional travel to community partners, events, and conferences is required, as is some night and weekend work.


Academic/Educational Requirements

High School Diploma/GED and 4 years relevant experience or Associates Degree and 2 years relevant experience or Bachelors Degree (adjust if needed for the role)

Skills and Professional Requirements:

• Minimum 3 or more years professional experience in human services.

• Willingness to commit to a minimum of two (2) years in the role. 

• Passion for youth development and a commitment to BBBS Independence's mission and values

• Bilingual skills, particularly Spanish and English, preferred. 

• Demonstrated ability to work with and motivate a wide variety of diverse groups, with a preference for candidates with lived experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities.

• Attentive and active listening skills, organization, flexible thinking, ability to function well in a fast-paced environment

• Proficiency in Microsoft Office and CRM/Case Management packages required (Salesforce preferred)

• Flexible to accommodate job responsibilities (including ability to work evenings/weekends as required)

• Daily and dependable access to a car, valid driver's license, and meet State-required automobile insurance minimums preferred

• Other as appropriate to role

Ability to commute to office and/or sites at least 3 days a week is required.

COVID-19 vaccinations or medical/religious exemptions are required.


The work environment characteristics described here are representative of those an employee encounters while performing work in an office environment and include the essential functions of this job. The noise level in the work environment is usually moderate.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: the ability to work independently; remain sedentary for extended periods of time (6+ hours per day); lift 10-15lbs; push, pull, bend kneel, as needed for normal operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


BBBSI offers a robust benefits package including but not limited to paid vacation and PTO, 403(b) retirement plan, medical/dental/vision options, telemedicine, employee assistance program (EAP), life insurance, AD&D, short-term disability, flexible spending accounts (medical, dependent day care, commuter benefits-parking & transit). Please note that some of these offerings may require full-time employment.


If interested, please apply with resume and cover letter.  Only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls or 3rd party solicitation please.


At BBBSI, we serve many youth annually in Chester, Delaware, Montgomery and Philadelphia Counties in Pennsylvania, and Burlington, Camden and Gloucester Counties in New Jersey. Our aspiration is to develop an organization that reflects our constituent base. We embrace justice, equity, diversity and inclusion (JEDI). We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. BBBSI is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status, first and second-generation immigrants, and people from low-income families, or any legally protected factor.  Please review our JEDI Intentionality Statement.

Salary Description