Sales and Customer Support Associate
Job Type

The Sales/Customer Support Associate’s primary responsibility will be to provide support to the Sales Team and Customers by direction of Sales Operation Manager. In that effort, the Sales/Customer Support Associate's function will be important in establishing the “best in class” customer service and supporting sales team in the field.

  • Assist Sales and Sales Operations Team
  • Manage all Objects in CRM
  • Work directly with Sales Team to optimize CRM for field base input
  • Assist Sales Team to create/manage Leads, Contacts, and Accounts within the CRM
  • Ensure fields are updated correctly Deleting/Consolidating duplicate leads, contacts, or accounts
  • Support the Sales Team with recording Patient procedural and follow-up data
  • Assist with New Customer Account Set Up
  • Assist Sales Team progress new Customer Accounts through CRM for approval
  • Assist with identifying Accounts Payable contacts
  • Assist with obtaining Shipping/Billing Addresses
  • Assist in management and order fulfillment process for customers and Sales Team trunk stock
  • Process Trunk Stock Requests
  • Process Patient Direct Shipments
  • Process Stocking Purchase Orders from Customers
  • Assist managing complaints and customer support
  • Work with Sales Team to ensure Complaints are submitted on time and with all necessary information
  • Work with Quality to assist with follow-up requests for Complaints
  • Manage company documents required for Hospital Credentialing
  • Assist Marketing with generating and distributing attendee lists for trades shows, congresses, conferences, etc.
  • Coordinate with Sales Reps after trade shows to assist with follow up for new and existing Leads/Contacts
  • Generating/distributing inbound customer requests from email, website, phone call, etc. 


  • BA/BS Degree 
  • Strategic thinker.
  • Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
  • Ability to organize, self-prioritize, and be a self-starter in a fast-paced environment with demanding internal and external deadlines.
  • Experience working inside CRMs (specifically
  • Strong technological knowledge 
  • Proficient with MS Word and Excel.
  • Ability to work efficiently and creatively in a regulated industry
  • Strong self-starter, who is also an effective leader and team player


  • Ability to get the job done in a “we-can-do” environment, allowing for flexible hours, depending upon the project and/or customer needs.
  • Remote or small office environment.
  • Travel will be minimal, and when necessary, can usually be well planned in advance

Why Join Our Team?

  • Voted Top Workplace
  • Competitive salary with company-paid medical, dental and vision benefits
  • High growth company with game-changing technology
  • Flexible work/life balance