Job Summary:

This position serves as support to the sales team and contractor customers by providing product and service information; pricing for all contractor bids, project tracking, following up on open quotes, helping with VE options, with the objective of pulling through new and existing sales opportunities.

Responsibilities included, but not limited to:

• Communicate clearly, professionally, and effectively with contractor customers and salespeople via telephone and/or e-mail in their assigned territory.
• Open and maintain customer accounts by recording account information including customer contacts, locations of service etc.
• Update business partner accounts into ERP with current data.
• Support the end-to-end sales process to include following up and communicating to the contractor customer. 
• Works directly with Design Consultants and Contractors to pull through specifications.
• Verify and provide pricing within our ERP system. 
• Review existing quotes and follow up to pull through commercial projects with support from internal and external teams.
• Process formal submittals for awarded contractors. 
• Calculate and confirm freight estimates based on internal system and external 3PL partners.
• Create and build long-lasting and trustworthy relationships with contractors.
• Execute the strategic goals as detailed by the Inside Contractor Sales Manager. 

Travel:

No travel Requirement

Supervisory Responsibilities:

This position has no supervision responsibilities. 

Competencies:

• Time management skills
• Organizational skills, prioritize and multi-task in high pressure environment
• Detailed oriented
• Problem solving and conflict resolution
• Strong verbal and written communication skills 

Minimum Requirements: 

• 5+ years of customer service/project management experience.
• 2+ years of pricing large commercial projects preferred
• Advanced proficiency in Microsoft Word, Excel, and Outlook
• SAP Business One or similar preferred 
• Salesforce experience preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the customer service representative must be able to remain in a stationary position, occasionally move about inside the office to access file cabinets, office machinery, etc., uses fingers and hands. Considerable time is spent at a desk using a computer terminal and phone. Some work stress inherent to the position and extended work hours may be required.

Work Environment:

Work environment will be typical office environment with office equipment noise. 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.