Family Advocate
Rochester, NY RESTORE
Job Type
Family AdvocateRochester, NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what. 

Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.


In support of PPCWNY’s mission, the Family Advocate provides support to families and child victims of sexual and physical abuse, including crisis intervention, follow-up counseling, advocacy, and referral services. This position will work collaboratively with community agencies to reduce systemic trauma to children and their families, and to advocate for successful case resolutions for children and to provide support/guidance to non-offending significant others. The home office for this position is mainly in Rochester but travel to all five counties is possible when on call. 

Essential Functions
  • 30% Provides crisis intervention and short-term counseling to primary and secondary child victims of sexual and child abuse and their families, in person and/or by phone
  • 25% Screens and coordinates incoming cases including introductions to Bivona Child Advocacy Center (BCAC) staff, reviewing procedures, and assistance completing forms
  • 25% Works collaboratively with community agencies to reduce systemic trauma to children and their families, to advocate for successful case resolutions for children, and to provide support/guidance to non-offending significant others
  • 15% Supports, advocates, and accompanies survivors and significant others during medical/forensic interviews, police and/or court proceedings
  • 5% Makes mandated child abuse reports to the local/state registry as appropriate 

Other Accountability Activities

  • Signs up for On Call shifts at a minimum of two shifts per month including one weeknight and one weekend 24-hour shift on a rotating basis with all staff, including holidays, providing coverage to all counties RESTORE serves including Monroe, Genesee, Livingston, Orleans, and Wyoming
  • Monitors case progress with Child Protective Services (CPS), law enforcement, and DA’s office
  • Stays current on best practices by attending relevant educational conferences and seminars
  • Provides accurate documentation of all services provided and report these as required monthly and quarterly  
  • Participates in BCAC team meetings, case review and fatality review as necessary 
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others
  • Performs other duties as assigned by Supervisor/Manager for the purpose of ensuring the efficient and effective functioning of the department


Applicants must possess the following qualifications (or equivalent combination of education and experience):


  •  Associates degree required, Bachelor’s degree preferred in Human Services, Social Work, Health Education, Criminal Justice, or a related field 


  •   Two years paid work in human services and/or one-year paid crisis counseling, sexual assault or domestic violence work required 

Knowledge, Skills, & Abilities

  • Must successfully complete the sexual assault advocacy program training during the first two months of onboarding
  • Must have reliable transportation and/or a valid driver’s license not in jeopardy of being revoked
  • Demonstrated knowledge of sexual violence, domestic violence, and stalking dynamics and effects, public awareness, and crisis intervention 
  • Must have well-developed advocacy skills and a commitment to being victim focused 
  • Professional verbal and written communication skills 
  • Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
  • Planned Parenthood seeks candidates who are proficient in two or more languages
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision, and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Work Schedule This is a full-time position; regular schedule will be 40 hours per week. Some evening and weekend duties, as well as on call responsibilities.
Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $19.00 to $22.06/hour. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.
Salary Description
$19 to $22.06/hour