Director of Residential Services

Full time- Exempt/Salary

  • $1,500 Sign-on Bonus 
  • Housing Resources Available
  • Tuition Reimbursement 
  • Benefits include: Health; Dental; Vision; Life and Disability Insurance; Employer-Matching 403B; Sick/Personal/Vacation Time; Flexible Spending and Dependent Care 

ASL Fluency Required

TLC Diversity Statement

The Learning Center for the Deaf is on a journey to create an inclusive and welcoming space for people of all backgrounds. Together, we continue to build an inclusive culture that encourages, supports, and celebrates our TLC community members' diverse narratives. We embrace and value multiple approaches, experiences, and perspectives. TLC believes that diversity fosters innovation. We are committed to cultivating a place where everyone can feel they belong.

About Marie Philip School:

MPS enrolls nearly 200 deaf and hard of hearing students on our Framingham, MA campus in an ASL/English bilingual, bicultural educational model. 

About Walden School:

Walden School is a nationally-recognized residential therapeutic and education program for deaf children and youth ages 8 to 22 who have often experienced significant adverse childhood events as well as language deprivation.

About TLC:

The Learning Center for the Deaf is a nationally-recognized leader of services for deaf and hard of hearing children, adults and families. To learn more, click here.

For our Mission, click here.


The Program Director is responsible for the management and oversight of services within the Walden and Marie Philip Schools residential programs. This includes direct supervision of the residential supervisors; assurance of effective supervision for all child care workers; development and implementation of schedules, structures, procedures, and interventions that meet the needs of students and are consistent with program philosophy; and oversight of programming to ensure safe and effective service delivery. 



Oversee schedules and activities that keep students safe and provide them with opportunities for learning, healing, personal growth and enjoyment. 

Oversee activities in the residences to ensure the therapeutic needs of students are being met in the milieu. 

Ensure students are learning essential life skills. 

Maintain ongoing communication with  parents and guardians to obtain their input regarding the needs of their child and to keep them informed of services and progress. 

With the Director of Walden School, monitor the program budget to ensure effective use of resources. 

Ensure that all students have Individualized Service Plans twice a year that are in compliance with regulations of the Massachusetts Department of Early Education and Care. 

Write all goals for Individual Educational Program meetings for residential students and participate in IEP meetings. 

Lead the bi-annual Department of Early Education and Care program re-licensing and ensure that all ECC regulations are being followed. 

Oversee writing of and review of Critical Incident Reports for residential shifts. 


Provide direct supervision to the residential supervisors; ensure that structures, schedules policies and procedures are being implemented. 

Provide direct supervision to the Student Activities Coordinator and the Independent Living Skills Specialist and ensure that effective plans are being implemented. 

Ensure close and effective supervision of all residential child care workers working with residential students of Walden and Marie Philip Schools. 

Ensure that all child care supervisors receive formal supervision training and have opportunities to continue to develop their skills through in-house training and/or professional workshops and conferences. 

Provide training as necessary; including becoming a Professional Assault Crisis Training  (Pro-ACT) trainer.


Work as part of a dynamic Leadership Team to assess program effectiveness, revise policies and procedures as needed, and develop goals for continued growth and development. 


Must be physically able to perform all duties of the job including retraining assaultive students when necessary. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

  • ASL fluency required
  • Five years direct care experience in residential treatment program;  trauma-informed care or related field 
  • Management and supervisory experience preferred 
  • Experience in a program serving Deaf children with emotional/behavioral challenges, or comparable experience. 
  • Strong interpersonal skills (cross-cultural communications)
  • Flexibility in scheduling 
  • BA degree preferred but not required. 

Salary Description:


Salary Description