Position Title: Program Manager
Reports to: Program Director
Location: Gallup, New Mexico (based at the COPE office - NOT REMOTE)
Position Type: Full-time, exempt (may include evenings and weekends)
Community Outreach and Patient Empowerment (COPE) is a Native-controlled, non-profit 501(c)(3) entity based in Gallup, NM. COPE is a sister site of Partners in Health (PIH), a global non-profit organization. COPE also works closely with the Division of Global Health Equity at the academic teaching hospital Brigham and Women’s Hospital (BWH). COPE’s vision is to promote health equity and improve the wellbeing of Indigenous communities. The three areas of strategic focus for COPE’s work are:
· Improving health care delivery to families through community-based outreach and health systems strengthening.
· Increasing access to healthy foods and promoting food sovereignty in tribal communities
· Strengthening local capacity and partnerships to bring about system-level change
The COPE Program Manager will work under the supervision of the COPE Program Director. The Manager serves as a key member of program team and will work hand-in-hand with the Senior Specialists to carry out the organization’s programs through staff supervision, program management, fiscal oversight of program budgets, grant management, and input on policy initiatives and future programming that aligns with the mission and vision of the organization.
The principal responsibilities of the position include:
Program Management, Oversight, and Evaluation
- Work closely with the Senior Specialists and the program team to develop multi-year project workplans and oversee their implementation
- Ensure that programmatic activities and workplans are carried out in a timely, high-quality, and coordinated manner that aligns with COPE’s core values
- Oversee the coordination, integration, and delivery of all programmatic and community services
- Promote collaborative relationships among teams and partners
- Manage and mentor team members to promote professional development
- Maintain a nurturing and accountable environment to retaining a quality team while ensuring accountability
- Ensure staff compliance with all policies and procedures
- Work closely with the COPE monitoring, evaluation, and research team to ensure all program work is guided by the community and has interactive ongoing evaluation and feedback
- With program team input, prepare annual, quarterly, monthly, weekly reports as requested and required
- Ensure that all program activities are carried out consistently and ethically within the mission of COPE
Financial and Administrative Oversight
- Maintain adherence to COPE’s compliance, financial, and administrative policies and procedures
- Provide support and oversight to programs on grant administration including judicious fiscal oversight to carefully steward funds
- Participate in budget development processes and maintain a high level of fiscal responsibility in management of programmatic budgets
- Ensure that appropriate data is collected and maintained for grant reports
- Contribute to the development of ongoing grant reporting and work with the Program Director and Grants Admin team to ensure that reports are submitted in a timely manner
- Support administrative processes including hiring and onboarding new program staff
- Create and support culture of learning and community accountability among team members that is aligned with Diné values
Cross Organization Leadership
- Participate in COPE’s Cross Leadership Team meetings to provide input and guidance on COPE’s work as an organization
- Ensure that any future work would align with our mission, vision, and strategic plan
- Work collaboratively with colleagues and accept oversight and feedback graciously
- Work with great diplomacy, discretion, resourcefulness, and flexibility
- When requested, represent the values and mission of COPE in the community, through speaking engagements, conferences, and meeting with partners
- Collaborate with the COPE Communications team to support content creations and partner and donor engagement
- Assist in creating the Annual Report, newsletters, and other media materials
- Work closely with the Program Director and entire leadership team to support a long-term strategy for the organization including growth and alignment with the strategic plan
- Provide strategic input on future programmatic, research, evaluation, and policy initiatives
- Effectively collaborate with a diverse range of stakeholders within and outside of the organization to advance program activities and deliverables.
· Bachelor's Degree + 6 years relevant work experience; OR Master’s Degree in Public Health (or equivalent) + 4 years relevant work experience; OR at least 15 years of relevant work experience
· At least 2 years of experience supervising people and programs.
· Ability to reflect Diné values and be role model in positivity for partners and staff.
· Ability to work closely with diverse staff and partners across COPE’s programming to ensure all programs are community guided.
· Demonstrated experience working in Indigenous communities.
· Prior experience in a complex, fast-paced environment while maintaining attention to detail.
· Ability to exhibit a professional, positive attitude, empathy, and strong work ethic.
· Demonstrated willingness to learn and receive constructive feedback.
· Demonstrated intellectual independence and ability to take initiative.
· Excellent written/oral communication skills.
· Respect for the chain of command.
· Strong analytic, organizational, and time management skills.
· Honesty, accountability, and transparency with a commitment to equity in Indigenous communities.
· Ability to manage uncertainty and challenges while maintaining positivity within the workplace and the community.
· Computer and database skills in Office 365, including Excel, Powerpoint, Publisher, and Microsoft Word, Outlook, Teams, and knowledge of electronic accounting systems.
· Professionalism, as demonstrated by impeccable confidentiality and diplomacy, ability to lean into challenging situations with equanimity, humility, and respect.
· Favorable background check required.
· Immunization documentation required.
· Experience working with non-profit organizations.
· Experience working in the health field.
· Knowledge of Navajo culture and local health system and experience working on Navajo Nation
· Ability to live in Gallup, NM, or the surrounding area, full-time.
· The Program Manager may need to work outside normal business hours to meet deadlines and fulfill job requirements.
· Must have own reliable transportation and be willing to use it for work travel across Navajo Nation.
· This position may require up to 25% of travel across Navajo Nation. (All work trips are reimbursed in alignment with COPE’s policy).
· For any approved remote work, the individual must have a separate private space for virtual work, high speed internet, and excellent cell phone connectivity.
Community Outreach and Patient Empowerment (COPE) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of COPE not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, tribal, state or local law. COPE works in and with governments in the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such Tribal Nations, states and municipalities.
Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse, and Sexual Harassment:
At COPE, we are committed to ensuring that those who benefit from our work, including community members, families, partners, patients, as well as students, contractors, staff, and visitors are treated with dignity and respect and protected from sexual exploitation, abuse, and harassment. COPE will not tolerate its employees, volunteers, consultants, or any other representatives associated with the delivery of our work carrying out any form of sexual abuse or sexual exploitation, failing to report any allegations of sex abuse or sexual exploitation, or retaliation against those who report or participate in investigations. A range of pre-employment checks will be undertaken in conformity with COPE’s policy.
COPE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. Successful candidates will undertake the appropriate level of training and are responsible for ensuring that they understand and work within the safeguarding policies and procedures of the organization.