Job Summary:

Eyesight Ophthalmic Services is seeking a full time surgical counselor to work with patients in our various seacoast locations in Portsmouth, Somersworth, Kittery and Exeter. Candidate provides personalized screening, education and counseling to both prospective and established patients regarding the benefits of cataract lens options, including elective options with advanced technology lenses. In addition, the counselor will be responsible for discussing cost, payment and financing options for these elective services or technologies. Looking for a candidate who is very personable, confident, optimistic and has good verbal, written and technical skills.   Candidate will work closely with other surgical counselors, surgeons, surgery coordinators, referring optometrists, and clinical staff.   This position will be located in our Portsmouth office with the understanding that flexibility in locations is required based on the needs of the Practice.

Core Behavioral Values:

CLEAR ID: Collaborate, Learn, Empathy, Accountable, Respect, Integrity, Dedication

• These behaviors are based on Eyesight’s culture and values critical to support the organizations mission of providing uncompromising care to patients.

Essential Functions:

• Perform diagnostic testing, history taking, education and counseling at surgery counseling appointments.
• Assists patient with evaluating their vision goals post cataract surgery by educating patient on each lens option for their situation and explaining the benefits of these options. 
• Provides patient with information regarding surgery brochures, educational materials, surgery costs, insurance questions and financing options.  Works with patient to arrange financing if needed.
• Maintains excellent communication and relationships between referring doctors, staff and other providers through all phases of cataract surgery process.  Keeps a high focus on referral systems and processes to increase referrals to practice.
• Schedules patient for cataract evaluations with surgeon based on their referral, insurances or particular doctor/hospital requests.  Assists cataract surgeon by documenting, charting all testing and outcomes from surgery counseling appointment to transition to cataract evaluation.
• Manages all communications within EMA, emails, or other web-based systems including follow up phone calls and correspondence required to maintain relationships both within and outside the practice, promptly and in a patient friendly, customer service-oriented manner.
• Responsible for entering pre-op and post op surgical data into ORA system. Will also include checking in surgeries and entering surgical data into patient clipboard in EMA.
• Responsible for compiling and generating patient data and referrals using tracking tools or spreadsheets. 
• Performs other duties as assigned.

Minimum Requirements (education and experience): 

• High School graduate or GED is required
• Previous experience in medical/healthcare and customer service, marketing and/or sales.

Essential Skills: 

• Working knowledge of refractive surgery/ophthalmology desirable but willing to train a motivated professional.
• Excellent verbal and written communication skills to communicate successfully with patients, physicians, staff and referring doctors.
• Outstanding interpersonal skills and friendly demeanor to engage patients and help them feel at ease during all interactions within practice.
• Strong organizational, telephone, computer, EHR skills with an ability to multitask effectively and timely. 
• Demonstrates abilities that allow them to relate to the needs/frustrations of the cataract patient and maintain a high degree of professionalism.