The Call Center agent has the responsibility of working with past due customers, managing the collection of payments on short term loans. Minimizes past due loan collections for department through contact activities. The position reports to the Advance Customer Service Team Lead and/or Advanced Customer Service Manager with no direct reports. The individual has access to critical, and potentially sensitive, corporate systems and company & customer information.  

 * Offering a $1,500 sign on bonus*

 Essential functions   

• Assisting in the overall ACS process in the Call        Center.
• Provide superior customer service and follow        established procedures.
• Ensures monthly monetary collection goals are        achieved.
• Ensure compliance with all applicable laws governing        collections are followed.
• Address and resolve customer complaints prior to        escalating to Team Lead and/or management.
• Negotiating resolutions on delinquent accounts.
• Handling all inbound and outbound customer calls.

SKILLS

• Active Listening - Giving full attention to what other people are        saying, taking time to understand the points being made, asking        questions as appropriate, and not interrupting at inappropriate times.
• Integrity –The        ability to exercise good business ethics and honesty.
• Product Quantity - Meets productivity standards; Completes work in        timely manner; Strives to increase productivity; Works quickly.
• Demonstrate Professionalism - Approaches others in a tactful manner; Reacts well        under pressure; Treats others with respect and consideration regardless        of their status or position.
• Negotiation – Demonstration of strong negotiation techniques. 
• Writing -        Communicating effectively in writing as appropriate for the needs of the        audience.
• Speaking -        Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the        strengths and weaknesses of alternative solutions, conclusions or        approaches to problems.
• Reading Comprehension - Understanding written sentences and paragraphs in        work related documents.
• Social Perceptiveness - Being aware of others' reactions and understanding        why they react as they do.

ATTRIBUTES

• Oral Expression -        The ability to communicate information and ideas in speaking so others        will understand.
• Oral Comprehension - The ability to listen to and understand        information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and        ideas presented in writing.
• Written Expression - The ability to communicate information and ideas        in writing so others will understand.
• Speech Clarity -        The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech        of another person.

EXPERIENCE AND EDUCATION

• High School Diploma or GED
• Some college (preferred)
• 2+ Years of collections,        customer service, or loan processing experience (preferred)

COMPUTER SOFTWARE/HARDWARE

Microsoft Word, Excel, PowerPoint

Outlook Exchange, Internet, Collection software,   ex; Veritrak, Tran 

PHSYICAL REQUIREMENTS/WORK   ENVIRONMENT

• Must be able to stand and for        long periods of time, talking, hearing constantly
• Typing, data entry in screens        daily
• Sit in front of computer monitor        (s) daily. 
• Occasionally        lift up to 5 lbs.
• Noise        Level: moderate noise level daily in an office atmosphere.

https://recruiting.paylocity.com/recruiting/jobs/All/5f8a6b54-0d76-4449-a058-03aef3975386/Lac-Courte-Oreilles-Financial-Services

*Must be with the company for 6 months and in good standing.*