Job Type
Full-time
Description
SUMMARY
Provide current information and support to Field Technicians and deliver superior service to Madison’s customers.
Training Schedule - Monday - Friday 8-5
Permanent shift - Monday - Friday 11-8 with possible 1/2 days on Saturday's
DUTIES & RESPONSIBILITES
- Participate in daily conference calls and report work status for the day.
- Respond to customers – exit calls, not home, verifications of cancellations/reschedules. Escalate customer issues to supervisors/managers as needed.
- Perform data entry using software and web based programs, create written logs – Tech billing codes, CSG notes, daily reports and accurately creates and maintains all recordkeeping.
- Responsible for providing accurate information to field technicians and delivering consistent, accurate customer service.
- Reassign work to available Technicians timely to meet On Time goals.
- Follow all required company safety rules.
- Other duties as assigned.?
PGM1
Requirements
SKILLS
- Must be - able to display professional behavior, organized, responsive and resourceful. Ability to communicate effectively with employees throughout the organization.
- Ability to read and interpret operating instructions and procedures, write routine reports and correspondence. Execute tasks timely in a fast-paced environment.
- Possess basic mathematical skills, common sense understanding and the ability to resolve problems in standardized situations.
- Be self-directed and able to manage time efficiently.
EDUCATION / QUALIFICATIONS
- High School Diploma or GED preferred, 1 month to 3 months related experience/training, or equivalent combination of education and experience.
- Computer proficiency; MS Word & Excel and internet browsers.
- Must possess the ability to work at a computer station for several hours indoors.
PHYSICAL REQUIREMENTS
- Must be able to work in in a climate controlled, office environment.
- Vision must be good or corrected to normal to perform normal job duties.
- Hearing must be good to have the ability to understand information to perform job duties.
- Ability to read and write English in order to process paperwork.
- Sitting for extended periods of time.
- Manual dexterity needed for key boarding and other repetitive tasks.