Older Adult Care Manager
WFH Flexible Forest Hills, PA
Job Type

The Care Manager is primarily responsible for coordinating support services to participants as well as their families/caregivers.  The position major functions involve assessment, resource counseling and support, service planning, service initiation and monitoring supports for the participants to ensure their health and safety so they can remain in their home within the community for as long as possible. 

Benefits provided include:

  • 4 Health Insurance plans through Highmark.
  • Free Dental/Vision insurance provided.
  • 403(b) retirement plan with Company match.
  • Generous PTO package.
  • Basic Employee Life/AD&D paid by Familylinks up to $100,000 in coverage.
  • Paid hands-on training provided by Senior Management.

Essential Duties and Responsibilities

  • Complete timely and thorough documentation/notes after each contact or service.
  • Attend all meetings, supervisions and trainings as required.
  • Twelve (12) hours of ongoing training is provided each calendar year.
  • Participate in assigned office on call duties, during normal business hours as scheduled. 
  • As requested, assist in county emergencies.
  • Accurately record time and attendance via HRIS and Timekeeping system.
  • Attend supervision/meetings/training as requested/required.
  • Document and report monthly expenses accurately and within agency policy expectations.
  • Model the organization’s mission and values. 
  • Other duties as assigned.


  • Bachelor’s of Science or Arts degree is required. 
  • Additional desired qualifications include, but are not limited to: a degree in social work or social service related field, at least one year of case management experience in human services, working knowledge of the provision of health care in various settings, and knowledge of community resources and care delivery systems. 
  • A valid driver’s license and access to an automobile for agency business. 
  • Proficiency with MS Office, computer/laptop, tablet and cell phone required 


Working Conditions

  • Flexible scheduling may be required. 
  • Ability to travel to the various office and community locations. 
  • Work will be completed remotely at home, within the office, or other community location maintaining HIPAA compliance. 
  • Ability to lift and carry light boxes of files and supplies (less than 10 pounds) on occasion.
  • A limited amount of walking and standing may be necessary in carrying out duties. 

Familylinks is an Equal Opportunity Employer and Provider.