SUMMARY

The Receptionist serves visitors by greeting, welcoming and directing them; notifies company personnel of visitors’ arrival; maintains security and telephone system; performs routine administrative and office support services and basic accounts and recordkeeping duties.

The Diocese of Orlando four core values lay the foundation for the work performed by employees:

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affirming each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• The front desk of a church is often a weekday caller or visitor’s first experience with the church community. The receptionist will, therefore, need to present him/herself with a neat appearance and keep the workspace orderly.
• Accepts all phone calls and walk-ins as a warm and welcoming representative of the church, answering questions, and directing inquiries appropriately. Treats every visitor, caller, or service person with courtesy, cheerfulness, and respect.
• Must be able to learn other computer software as required by the Parish.
• Maintains Mass Intentions using Microsoft Excel.
• Receives, opens, and distributes mail. Receives and signs for specially delivered packages.
• Applies postage to outgoing mail and prepares it for pickup. Updates Accounting Department when additional postage needs to be purchased.
• Keeps copy and fax machines supplied with paper and print cartridges. Distributes associated records.
• Places supply orders.
• Cleans coffee pots in the morning and afternoons. Restocks sugars, creamers, teas, etc. as needed.
• Maintains personal contacts, files, and documents.
• Intakes and processes sick calls for the priest as appropriate.
• Checks mail, e-mail, phone messages, etc., communicating information in a timely manner to appropriate persons.
• Prepares weekly bulletin and transmits at scheduled time to bulletin printing company. In addition, submits hard copies of bulletins to bulletin printer annually for binding in hardback books.
• Records new members, processes welcome letters for new parishioners, and updates information in the church database.
• Receptionist must relate well with a diversity of persons (Pastoral Staff, Church Leaders, Parishioners and Office Visitors).
• Prepares and mails Sacramental Certificates.
• Records Sacraments in appropriate Sacramental Register.
• Maintains confidentiality in all areas of responsibility as required.
• Contributes to team effort by accomplishing results as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese.

EDUCATION AND EXPERIENCE

High school degree or equivalent. Three years receptionist experience required including database experience. Excellent telephone skills and ability to stay calm in stressful situations. Proficiency with Microsoft Office products, including Word and Publisher; knowledge of Parish Data Systems a plus. Solid organization skills and ability to work independently. Must be bi-lingual in Spanish and English. 

LANGUAGE/COMMUNICATION SKILLS

Ability to read and interpret basic correspondence. Excellent interpersonal and organizations skills. Must have a pleasant telephone manner and good communication skills. 

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. 

PHYSICAL REQUIREMENTS

The ability to sit and stand for long periods of time. Must be able to reach, grasp, feel, and see up close and from afar. Must be able to use basic office computer hardware and peripherals, with or without reasonable accommodation. Must be able to communicate verbally and in written form.