Foothills Regional Housing "FRH" is a prominent real estate developer, manager, and program administrator for affordable housing. FRH is currently looking for a Regional Manager who will be under the general supervision of the Director of Property Management, the Regional Manager of Property Management plans, directs, and supervises site management activities within the Property Operations Department. The Regional Manager of Property Management supports FRH's strategic and operational objectives by ensuring maximum occupancy, successful residency, and program compliance. Areas of responsibility include monitoring market conditions, resident relations, monitoring property-specific budgets, and retaining residents by providing superior customer service. The Regional Manager of Property Management oversees the work of property management staff and ensures work quality and adherence to established policies and procedures, and performs the more technical and complex tasks relative to the assigned areas of responsibility. Preferred skills include a minimum of three years of supervisory experience and five years of multi-family property management, experience and a working knowledge of local laws, and computerized property management software experience.

DUTIES AND RESPONSABILITIES:

1. May oversees the management of a single small unit property, collects and posts rent, ensures compliance with the lease, and handles resident concerns. 

2. Will oversee a region of FRH's portfolio. 

3. May assume responsibility for FRH's property management activities and operations, including fiscal management of assets, occupancy, resident relations, and collaboration with maintenance functions for assigned properties.

4. Participate in developing and implementing goals, objectives, standards of performance "SOP" and priorities for assigned property management program; identify resource needs, and recommend and implement SOPS.

5. In conjunction with the Director of Property Management, select, train, motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; and implement disciplinary actions.

6. Direct, coordinate, and review the work plans for assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods, and procedures.

7. Identify opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements

8. May oversee the work of on-site management; ensure properties are operated and maintained at a level consistent with FRH standards.

9. Collaborate with Maintenance and Community/Resident Services departments to plan, organize, monitor, and implement programs for property management, maintenance, and resident services, including preventive maintenance programs and resolution of resident housing problems and complaints.

10. Implement new or revised regulations affecting FRH property operations; interpret and answer questions regarding established policies, procedures, and regulations.

11. May oversee and conduct inspections on housing units and facilities as required; determine repair, maintenance, and refurbishing needs; conduct quality control housing inspections to ensure compliance with FRH policies and federal regulations.

12. May be responsible for overseeing the leasing and marketing team.

13. Is responsible for portfolio occupancy and maintaining the FRH turn standards of 7-11 days.

14. Review, monitor, and supervise investigations of lease violations and resident fraud, document findings and recommendations.

15. Provide staff assistance to the Director of Property Management; prepare and present staff reports and other necessary correspondence.

16. May provide continuous availability and support for resident emergency maintenance needs; troubleshoot emergencies as necessary with the maintenance department; document and follow up with service needs.

17. Ensure that all required supporting documents, files, logs, and records are properly maintained.

REQUIRED SKILLS AND ABILITIES:

· Ability to lead, motivate, and supervise staff 

· Excellent written and oral communication skills; excellent presentation and public speaking skills

· Strong interpersonal skills with the capability to be an effective mentor and leader for staff

· Knowledge and experience with strategic planning and tactical execution

· Strong judgment, reasoning abilities, and decision-making skills 

· Ability to discuss complex issues in laymen's terms 

· Knowledge and understanding of the needs, problems, and attitudes of low-income or disadvantaged people and the Deputy community environment 

· General knowledge of methods used in negotiations, mediations, and settlement of opposing viewpoints 

· The Deputy Director of Property Management will oversee a portion of the FRH portfolio which can include up to 6 property managers. 

· This position has a schedule of Monday to Friday from 8:00 am to 4:30 pm but will not be limited to these hours.

· The employee must maintain reliable transportation daily, a valid driver's license, and adequate vehicle insurance.

· They are regularly required to sit and stand for several hours, climb up and down stairs several times each day, and lift no more than 30 pounds with ease. Employees must be able to use their hands and arms regularly used for writing and/or typing.

· Must be able to read and write the English language in a professional, legible manner to complete job assignments. Must possess and be able to use and apply common sense understanding and use good judgment daily. Must be able to work well with others. Must be able to handle stressful, urgent, diverse situations calmly and reasonably. Must possess excellent interpersonal skills, emotional stability, and personal maturity.

EDUCATION AND EXPERIENCE: 

· High School Diploma or GED

· Mid-level management experience in affordable housing or related field OR equivalent training and experience

· Excellent organizational, time management, and communication skills

· Ability to use word processing applications and document management software

· Strong interpersonal skills and adaptability