Family Services Manager
Vancouver, WA SafeChoice Domestic Violence Program
Job Type

Status: Fulltime on site

Hours: 40

Pay Range: $23.00 per hour + $1.00 Bilingual Differential 

Benefits: Visit our Benefits and Perks Tab by Clicking Here 


  • Gain approval for, track, and participate in activities that meet the organization's 1% for Social Change initiative. 
  • Incorporate the YWCA’s commitment to social justice by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions. Seek opportunities for continued learning about racial, gender and class equity.
  • Assure that participants, staff, volunteers, and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Provide leadership and direction to program staff, ensuring YWCA’s commitment to racial and gender justice is embedded in program decisions and operations. 

Program management and supervision

  • Develop a youth and parenting education program for survivors, in collaboration with Children’s Home Society.
  • Support youth participants by providing a variety of activities as well as in-the-moment individual support and behavior modeling
  • Provide youth and family-focused advocacy and case management for survivors residing in emergency shelter
  • Regularly meet with parents to assist in achieving family and parenting goals
  • Connect families with community resources, including youth and family counseling, education, and childcare
  • Use agency vehicle to support families with transportation to and from appointments
  • Keep current with promising practices related to working with youth and families who have experienced trauma, and collaborate closely with the SafeChoice team to maintain consistent agency practice
  • Provide Family Services support in the shelter
  • Ability to lift up to 40 pounds and be active with young children, 
  • Have a valid driver’s license, safe driving record and able to operate a vehicle
  • Coordinate classes and groups for SafeChoice participants (shelter, CO, Housing, Motel voucher programs)
  • Research and implement classes that are current, trauma-informed and survivor-centered.
  • Act as liaison between participants and Children’s Home Society, referring families for child and family therapy
  • Work closely with the Directors of SafeChoice to schedule classes and groups.
  • Work closely with the Vice President of Support Services to ensure coverage of groups and classes with fully trained volunteers and staff.
  • Coordinate with the Vice President of DV Services to ensure family support services are accessible. 
  • Maintain compliance with local and internal regulations such as Washington Administrative Code, and confidentiality laws, mandatory reporting, and others as applicable.
  • Supervise and manage Family Services Advocates in provision of classes and groups. 
  • Create and update training sessions as well as ensuring ongoing training requirements are being met, certificates and reports are delivered in a timely manner to the Director of Volunteer Development. 
  • Ensure tracking and recording statistics through infonet.
  • Attend and actively participate in organization and community meetings, as appropriate
  • Create impact evaluation to assess and improve services.
  • Responsible for ensuring classes and groups are staffed.
  • Meet annual program training requirements. 
  • Provide 24-hour back-up for shelter staff via cell phone on a rotating basis, with colleagues. 
  • Provide additional support for SafeChoice services as needed.

Related Education: 

  • Knowledge of trauma and best practices for creating a trauma-informed work environment for survivors receiving services. 
  • Has a strong working knowledge of racial equity and commitment to advance anti-racism and inclusion framework in programming, policies and practices. 

Related Experience: 

  • Two years of experience providing advocacy to victims within a domestic violence program.
  • A minimum of fifty hours of training on domestic violence issues and advocacy within the past three years.
  • Six months experience providing effective coaching, guidance, and supervision to staff and/or volunteers is preferred.

General Requirements: 

  • Complete and pass a background check;
  • Complete the training requirements, pursuant to WAC 388-61A-1085;

Strong ability to lead: supervisors make sure the day-to-day work gets done; leaders do so while strategically motivating staff and volunteers to improve performance and further the mission of the organization. 

Ability to work in a team: modify the way a challenge is resolved if it is in the best interest of the organization and participants to do so. 

Strong project management skills: maintain a strategic focus while simultaneously managing multiple projects, deadlines, goals, and program needs. 

Strong problem-solving skills: resourceful and able to resolve challenges while knowing when it’s time to stop and ask questions or seek additional guidance. 

Strong technological skills: effectively use common software programs (like MS Office, Excel, and PowerPoint) to fulfill position related expectations. 

Strong soft-skills: adapt work and communication style to mitigate unnecessary tension, improve efficiency, increase morale, and make programmatic improvements with little or no prompting.

Don't meet every single requirement after reading through this post? You may be just the right candidate for the role or future roles, and please know we value lived experience! Studies have shown that due to white supremacy culture, systemically oppressed communities are less likely to apply to jobs unless they meet every single qualification. YWCA Clark County is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

Salary Description
$23.00 per hour + $1.00 Bilingual Differential