Engagement and Stewardship Manager


About Canal Alliance 

Canal Alliance is a nonprofit champion of immigrants who are challenged by a lack of resources and an unfamiliar environment. We believe everyone has the right to achieve their dreams.

Every day, we educate, empower, support, and partner with motivated immigrants to best meet their unique needs—from putting food on the table, to becoming U.S. citizens, to learning English, to graduating from college. Because when we support immigrants, Marin becomes a place where everyone can live, work, and succeed.

Position Summary

Canal Alliance seeks a talented candidate to join our dynamic Development team, which is responsible for raising approximately $13 million in annual revenue and supporting the engagement of over 150 community and pro bono volunteers across agency programs.

The Engagement and Stewardship Manager is a full-time position that reports to the Senior Manager of Marketing and Communications and is responsible for coordinating Canal Alliance’s efforts to recruit, engage, and steward volunteers, many of whom are also donors. The position requires an effective, focused, organized and detail-oriented professional who has excellent customer service capabilities and a strong understanding of data management and analysis.

 Essential Duties & Responsibilities

Agency-Wide Volunteer Engagement

  • Coordinate volunteer recruitment needs with Program Directors, volunteer supervisors and Development team members to ensure needed volunteer participation;
  • Promote and maintain all volunteer opportunities required by Canal Alliance program and administrative teams;
  • Manage online volunteer recruitment platforms (e.g. CVNL, Mentor.org, Volunteer match, Craigslist, Idealist);
  • Supervise the agency-wide volunteer engagement process by supporting volunteer supervisors to create volunteer job descriptions, posting on the agency website and relevant volunteer recruitment sites, coordinating the initial screening and intake of interested volunteer candidates, providing a general orientation, placing candidates with programs, supporting volunteer recognition activities, and conducting exit surveys;
  • Schedule and coordinate volunteer orientations and informational sessions; coordinate with volunteer supervisors who will provide program and role-specific orientation and training,
  • Work closely with Program Directors and volunteer supervisors to monitor volunteer activities, identify and resolve problems, and prepare regular progress reports and evaluations;
  • Project manage and support the efforts with which volunteers are engaged;
  • Provide ongoing administrative support to the Vice President of Programs and the Director of Development;
  • Identify and outreach to secure volunteers and donors through businesses, schools, social groups and other community groups, and follow up with community leaders and prospective volunteers;
  • Represent Canal Alliance at outreach events and tabling opportunities to establish and expand relationships with prospective and current individual, group and corporate volunteers;
  • Respond to telephone, voicemail, written, and e-mail inquiries for information regarding volunteers;
  • Manage implementation and training of agency-wide volunteer policies, procedures, and standards of volunteer service;
  • Assist with the planning and coordination of volunteer and donor recognition programs and special events;
  • Manage Canal Alliance merchandise creation, inventory, and distribution in support of volunteer and donor stewardship, and community engagement opportunities.

Volunteer Management for Development

  • Train and oversee Development volunteers to assist with department tasks;
  • Recruit and manage volunteer support for special events implemented by the Development Department.

Data Management and Reporting

  • Manage Salesforce Volunteer console and moves management as it relates to volunteer screening, hiring, job placement, onboarding, and stewardship
  • Input contacts into Salesforce Database and track relevant activities with those contacts;
  • Enter and maintain accurate and complete volunteer records in Salesforce;
  • Work closely with Program Directors and volunteer supervisors to track volunteer service hours;
  • Create volunteer reports out of Salesforce;
  • Create targeted mailing lists out of Salesforce, and coordinate the production and mailing of volunteer communications;
  • Organize and implement volunteer stewardship activities, including thank you emails and support with appreciation events;
  • Other tasks as assigned by the Senior Manager of Marketing and Communication


  • Excellent project management skills
  • Excellent computer and technology skills, including facility with internet navigation, CRM/database, and Microsoft Office suite.
  • Effective time management and work organization skills, with a high attention to detail.
  • Excellent verbal and written communication skills with a positive, enthusiastic attitude.
  • Excellent analytical and abstract reasoning skills, with the ability to think strategically, creatively problem solve, and exercise good judgment.
  • Proven ability to work within dynamic teams and build strong working relationships with colleagues, and the ability to interact and work effectively with Directors, front-line staff, volunteers, clients and donors.
  • Ability to work with minimal supervision, to handle multiple tasks and manage demanding situations effectively, showing strong initiative and being anticipatory rather than reactive.


Required Education and Experience

  • Bachelor’s degree in a related field, or equivalent work experience
  • Minimum of two years’ experience of nonprofit, human service, and/or customer service experience.
  • Proficient in Salesforce, Outlook, Word, and Excel required
  • Knowledge of Latino, immigrant, or low-income communities.


Additionally Desired  

  • Experience with volunteer management.
  • Bilingual in Spanish and English preferred. 



This is a full-time, non-exempt position with benefits. We offer a competitive pay with a benefits package that includes:

  • Salary ranges from (70k-73k)
  • 3 weeks paid vacation per year
  • 12 days of sick leave per year
  • 4 Wellness Days per year (one per quarter)
  • Paid Birthday each year
  • 16 paid holidays per year
  • 100% paid employee medical & dental insurance, life insurance, LTD, and EAP
  • 403(b)-retirement plan with employer match of up to 4% after 3 months of employment.
  • Voluntary benefits include FSA, vision, life, and pet insurance, as well as coverage for dependents.
  •  Telehealth for physical and mental health


This position is a hybrid, requiring 1-2 days per week in the office, attendance at quarterly in- person staff retreats.

Canal Alliance Equity & Inclusion Statement

Canal Alliance is an equal opportunity employer, hiring and promoting staff, recruiting volunteers, and providing services to individuals without regard to race, creed, ethnicity, gender, sexual orientation, marital status, national origin, age, or physical ability.


Only electronic applications will be accepted. To apply, email a resume and cover letter in PDF format to isabelf@canalalliance.org with “Engagement and Stewardship Manager – YOUR

NAME” in the subject line.