Position: Field Service Technician - REMOTE

Department: Sales & Marketing

Position Type: Full Time

Status: Non-Exempt

Reports To: Director of Aftermarket

Job Summary

The Field Service Technician is a key member of the AMP Aftermarket team and reports to the Director of Aftermarket. The ideal candidate for this role is passionate about customer satisfaction, excited to learn new things, and dedicated to solving problems.

Supervisory Responsibilities

• None

Key Responsibilities and Essential Functions

• Provide in-person support for machine installation, commissioning, and maintenance. Work hands-on with large industrial processing equipment.
• As needed, manage relationships with third-party millwrights to accomplish complex work at customer sites.
• Understand customer processes and provide recommendations for improvement, including through new equipment and/or refurbishments.
• Respond to customer requests via phone and email, helping to answer technical questions, quote custom Aftermarket solutions, place orders, and provide needed information.
• Advocate for customers across the organization by building relationship with Engineering, Supply Chain, Production, and other teams.

Required Skills/Abilities/Traits

• Technical: Solid understanding of large industrial equipment, with focus on mechanical
• Physical: Ability to travel up to 75% and lift up to 50lbs
• Communication: Ability to communicate clearly and concisely
• Relationship-building: Able to drive customer success via relationships within AMP as well as with customers
• Agility: At AMP, we all pitch in to get the job done. This means learning new things, searching for solutions, and raising your hand to help
• Organization: Ability to prioritize and communicate across multiple projects and multiple teams at the same time
• Sense of urgency: Prioritize the important things and get them done quickly
• Focus on results: Customers value results, and so do we

The ideal candidate will reside near a major airport.

Required Education and Experience

• 2+ years in a hands-on, mechanical role, preferably customer-facing
• Experience with CRM systems (HubSpot, Salesforce, etc.) a plus
• Experience with ERP systems (SAP, Epicor, etc.) a plus

Physical Requirements:

• Travel: Up to 75%
• Must be able to lift up to 50 pounds at times

Other

• Must comply with corporate requirements for confidentiality and non-compete agreements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and/or activities may change at any time with or without notice.

This Job Description or any other document should not be construed in any manner as a contract of employment. AMP maintains an employment at will relationship with its employee. This means that both you and the employer retain the right to terminate this relationship at any time for any reason.

About Us

ADVANCED MATERIAL PROCESSING | amprocessing.com

Advanced Material Processing, “AMP” is a platform company for May River Capital (May River), a Chicago-based private equity firm focused on lower middle market industrial growth companies. Focusing on material processing, AMP combines industry leading, complementary material processing equipment manufacturers to advance engineering capabilities for customers. AMP, comprised of Kason Corporation and Marion Process Solutions, focuses on sectors like food and beverage, pharmaceutical, nutraceutical and chemical.

KASON CORPORATION | kason.com

Kason has more than 50 years of experience as a global leader in designing and manufacturing screening, drying, cooling and processing equipment and systems for bulk solid materials and slurries for food, with worldwide compliance with the most stringent safety, quality and sanitary standards and regulations. The company is headquartered in Millburn, NJ with offices in Canada and the U.K as well as a global network of sales reps. The company serves a range of industries including food, pharmaceutical, chemical, plastic, energy, minerals, aerospace and defense.

MARION PROCESS SOLUTIONS | marionsolutions.com

Founded in 1938, Marion Process Solutions is dedicated to delivering custom-manufactured processing solutions to companies in the food, nutraceutical, mineral, plastic, chemical and biomass industries. With process solutions in over 75 countries on six continents, serving hundreds of global Fortune 1000 companies, the Marion brand serves as the standard of excellence in the material handling industry.