Senior Manager, Social Services

About the Organization

Canal Alliance is a nonprofit champion of immigrants who are challenged by lack of resources and an unfamiliar environment. Every day, we educate, empower, support, and partner with motivated immigrants to best meet all their unique needs–from putting food on the table, to becoming American citizens, to graduating from college.

Position Summary

The Social Services Senior Manager oversees the Social Services department, which includes the Case Management, Intake, Unaccompanied Minor and Children's Holistic Immigration Representation Program. The Senior Manager will ensure that all clients receive appropriate social services, including information/referral, advocacy, basic needs, financial literacy education, food pantry services, housing, education/employment and legal referral services assistance as needed.

The role supervises the delivery of services and oversees the development and maintenance of the services program—including program policies, procedures, assessments, and intervention tools. The Senior Manager works within a committed multidisciplinary department, which includes teams that support clients’ needs, financial assistance, newly arrived youth wrap-around services, and behavioral health. This role also supports the professional development of a diverse and committed staff under their oversight.

Essential Functions

  • Provides general oversight and support to the Social Services Teams and Supervisors assuring that programs are implemented as planned, contract compliance requirements are met, and work is properly distributed.
  • In collaboration with the Director and Program Supervisors, develops plans for program development and/or program contraction as needed.
  • Develops and seeks funding for sustainability of programs in collaboration with agency leadership. Plays a key role in promoting and navigating sustainability efforts with Community, County and State partners.
  • In collaboration with the Director and Program Supervisors develops, monitors and oversees the overall budget for Social Services programs.
  • Monitors and reports on all on all aspects of programs and recommends changes or adjustments.
  • Identifies training and development needs of staff and collaborates with HR and Director to plan and implement training.
  • Monitor program progress towards client goals towards achieving agency-wide outcomes and continuous improvement of agency performance and monitor quantitative and qualitative data.
  • Provides direct supervision to Program supervisors.
  • Mentoring and coaching team members and fueling their professional growth.
  • Serve as Canal Alliance representative at inter-and intra-agency meetings as needed.
  • Maintain records and data for evaluation purposes.
  • Develop and maintain working relationships with community agencies.

Other Responsibilities

  • Other duties as assigned bysupervisor.

Education and Experience

  • Bachelor's Degree in one of the following required: Education, Psychology, Counseling, Social Work, Applied Behavior Analysis, Behavioral Health, Public health, or Counseling
  • Master’s degree on Social Work, Public Health or similar areas desirable.
  • 3+ experience working as a supervisor/manager

Qualifications-Skills and Knowledge

  • Bilingual in Spanish/English desirable with the ability to communicate effectively orally and inwriting with staff, funders and the public.
  • Demonstrate cultural awareness and sensitivity with the population served.
  • Provide leadership to and effectively organize, coordinate and supervise professional staff.
  • Proficiency in community and County resources, public social service and assistance programs
  • Demonstrated proficiency in casework principles and techniques.
  • Experience in analyzing, developing and monitoring budgets.
  • Highly skilled in active listening, empathy, client centered, trauma informed care and strength-based case management
  • Ability to function with minimal supervision, follow directions, handle multiple tasks simultaneously, and manage stressful situations effectively.
  • Promote teamwork and program integration within and across program strategies.
  • Working collaboratively with community agencies and stakeholders.
  • Proficiency in word processing, spreadsheet, database management, presentation and e-mail software
  • Strong technical skills, Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel).
  • Ability to exercise judgement within broadly defined practices and procedures and select appropriate strategies and carry out effective decisions.


This is a full-time, exempt position with benefits. We offer a competitive salary with a benefits package that includes:

  • Salary range from $80k-$82k
  • 3 weeks paid vacation per year
  • 12 days of sick leave per year
  • 4 Wellness Days per year (one per quarter)
  • Paid Birthday each year
  • 16 paid holidays per year
  • 100% paid employee medical & dental insurance, life insurance, LTD, and EAP.
  • 403(b)-retirement plan with employer match of up to 4% after 3 months of employment.
  • Voluntary benefits include FSA, vision, life, and pet insurance, as well as coverage for dependents.
  • Telehealth for physical and mental health



This position is a hybrid, requiring 1-2 days per week in the office, attendance at quarterly in- person staff retreats.

 *Our offices have been updated to support staff and client health and well-being during the COVID-19 pandemic.  Candidates should be very comfortable navigating both hardware and software that allows

for smooth in-person and remote communications and transitions.In accordance to public health

orders and protocols, this position will operate in ahybridcapacity, with some in-office requirements.

Canal Alliance will supply all the hardware needed for this position.

Canal Alliance Equity and Inclusion Statement

Canal Alliance actively promotes and recognizes principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, national origin, ethnicity, citizenship, sex, sexual orientation, gender identity, gender expression, religion, disability, ancestry and all other identities represented among our diverse employees.

Key Competencies

Client Focus

Cultural Competence



Salary Description