Mental Health Outreach and Navigation Team Liaison
Onondaga County Adult Mental Health
Syracuse, New York [On-Site]
FULL-TIME: Nonexempt: 40 hours
Coordinated Care Services Inc (CCSI) seeks a talented Mental Health Outreach and Navigation Team Liaison to contribute their expertise in providing essential business services to our provider organizations and customers. The Mental Health Outreach and Navigation Team Liaison 'serves as an engagement specialist for high-needs individuals who experience barriers to successful community living due to mental health, substance use, or criminal justice involvement' and then talk about the liaisons collaborating with community partners including healthcare and human services, social services, and law enforcement. The Mental Health Outreach and Navigation Team Liaison works to ensure that the system is designed to meet a person’s specific needs while engaging with them in a way that increases their desire and ability to utilize recovery services, to realize the best self-identified quality of life.
CCSI is partnering with Onondaga County Department of Children and Family Services (DCFS) and Adult Mental Health to hire a Mental Health Outreach and Navigation Team Liaison. This position is employed by CCSI and working on behalf of Onondaga County Department of Children and Family Services (DCFS) and Adult Mental Health.
In this role, you will be
- Serving as the first contact for high-need individuals in the community and a liaison to designated community partners and referral sources.
- Processing incoming referrals, including inquiries from individuals, families, and providers, and track progress through to service connection while maintaining documentation and client records through an internal database.
- Coordinating the development of system-wide treatment and support plans to include professional and natural support.
- Partnering with individuals to complete an assessment of their immediate and future needs, explore supports, assist with problem-solving, and identify long and short-term solutions leading to the identification of and connection to individualized and self-defined recovery.
- Conducting timely engagement activities in a variety of settings with identified individuals and their natural supports.
- Establishing positive, professional relationships with adult serving systems, responding in a collaborative, culturally responsive, trauma-informed, and strength-based manner.
- Other duties as assigned.
- BA/BS in Human Services with 2 years of relevant professional experience or equivalent education and work experience in the mental health, substance use, developmental disability, and/or criminal justice systems. (see CCSI's equivalency chart)
Additional Requirements
- Satisfactory completion of all required background screenings.
- Full vaccination against the COVID-19 virus. Reasonable accommodations will be made for qualified religious or medical/disability needs.
- Knowledge of community resources/providers.
- Familiarity with mental health, medical, substance use, and criminal justice terminology.
- Excellent written and verbal communication and interpersonal skills.
- Experience working with individuals with disabilities.
- Individuals with lived experience in the mental health, substance use and/or criminal justice systems are encouraged to apply.
We Are CCSI!
CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities.
CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development.
- Market competitive compensation.
- An award-winning Wellness@Work and employee benefits program.
- An organization that is committed to racial equity and anti-racist practices.
- Continuous professional development opportunities.
- A voice in shaping CCSI’s ever-evolving diverse company culture.
CCSI does not accept inquiries from third-party recruiters or search agencies.
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.