Community Health Worker - Promotore
Job Type

Mid-City Community Advocacy Network (Mid-City CAN) is a 501c3 collaborative comprised of hundreds of partners and thousands of community members. Mid-City CAN’s mission is to build a safe, productive, and healthy community through collaboration, advocacy, and organizing. For over 30 years, Mid-City CAN plays an essential role in the community of City Heights and the San Diego Region by facilitating dialogue, spearheading advocacy efforts, building power, and training community members to take leadership roles in affecting change. Some of our campaign wins include $5.1 million towards two skate parks and a recreation center, the Halal school lunch program, the Youth Opportunity Pass no-cost youth transit passes, and $750,000 toward renovating Jeremy Henwood Park. 

Community Health Workers also known as Promotores reporting to the Civic Engagement Director or their designee, they are part of a team who does direct people-to-people outreach through house meetings, phone-banking, texting, tabling, and community events. The team’s current campaign is dedicated to assisting community members in navigating the Medi-Cal redetermination process. CHW’s/ Promotores work part-time during engagement program periods. Hours are typically 20 hours per week, expected 5 hours/day for 4 days per week with some evenings or weekends as scheduled. Hours may be subject to change according to program needs. Our Blue Shield Promise Redetermination program is expected to continue at least through Dec. 31, 2023 followed by PATH outreach project in 2024.

Key Duties and Responsibilities

  • Conduct outreach campaign with the goal of engaging community members in public opinion or participation with various programs and Mid-City CAN.
  • Conduct outreach phone-banking, tabling at community events, house meetings, and other hands-on activities as assigned.
  • Initiate contact with people in public areas and/or at their homes to optimize outreach for Medi-Cal redetermination, utilize BlueShield and PATH resources, engage, take surveys, and/or sign petitions.
  • Maintain a positive, personable, outgoing, and enthusiastic attitude.
  • Arrive to work location on time and follow program script.
  • Collect and return contact responses to the program, survey, or script.
  • Meet the required number of contacts (phoning and/or canvassing).
  • Participate in daily reflections at the end of each shift. 
  • Wear Mid-City CAN field uniform (provided), use mobile technology (provided), and wear PPE (provided) as required.
  • Attend staff meetings and trainings.
  • Other tasks as assigned across organization levels.

The duties listed above are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


Knowledge, Skills, and Abilities

  • Under 18 must obtain a work permit.
  • Experience with outreach or phone-banking and familiarity with community engagement or previous work as a community health worker is a plus and not required.
  • Bilingual (Spanish, Somali, Swahili, Arabic, Vietnamese, or other language) preferred.
  • Possess a passion for social justice that translates to daily interactions.
  • Ability to self-direct, take initiative, and work independently, while also being able to work as part of a team when assigned to do so.
  • Ability to work with and maintain positive relationships with diverse constituencies and sensitivity in dealing with diversity issues including race, gender, sexual orientation, economic status.
  • Flexible and ability to adapt to learning new ideas and concepts, responding to changes and last-minute requests.
  • Ability to work in-person (or at home if required by health orders), in accordance with California State Health Order and County of San Diego Health Orders, worked is expected to be in-person.
  • Exude professionalism on the job and maintain emotional composure.
  • Excellent interpersonal skills, ability to maintain etiquette in a professional environment, and exude a positive attitude.
  • Access to reliable transportation and willing to use it for job-related tasks.
  • Access to cell phone and email account for work purposes.

COVID-19 Safety and In-person Work

  • Strictly comply with all applicable public health orders and organizational safety protocols.
  • Work as part of a team among colleagues to assist with unforeseen COVID-19-related projects.
  • Conduct work in person as health orders allow (PPE provided), in accordance with California State Health Order and County of San Diego Health Orders, all worked is expected to be in-person.
  • Willing to obtain COVID-19 vaccine unless qualified medical condition, unvaccinated staff are required to take a bi-weekly COVID-19 test.
  • Remain flexible in order to adjust to changing safety protocols and health orders as needed.

Physical Requirements and Work Environment: 

Work is performed in an office or community setting; employee regularly sits at a computer station and operates electronic

equipment 6 to 8 hours per day; occasionally lifts, carries, and positions objects weighing up to 20 pounds. Position involves regular use of a computer and keyboard, telephone, and face-to-face communications; employee should be able to communicate clearly and professionally in all of these manners. Position works in community settings, maybe standing at even table, and walks neighborhood for several hours on as needed basis. The employee may spend periods of time sitting, standing, or walking. Employee required to work in-person and adhere to health and safety protocols which may require wearing of facial mask covering nose and mouth for several hours and/or gloves or other PPE (provided). If required by health orders, employ may have to work virtually at home requiring use of virtual meeting technology for several hours requiring focus on a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Description
$25 per hour