About Us

Propel Financial Services makes loans secured by real estate, specializing in Texas and Nevada property tax loans and commercial loans. Propel Financial Services, along with it's sister company Hunter Kelsey of Texas, are a part of First National Assets Management. Founded in 2007, Propel has made over 55,000 loans. Founded in 2005, Hunter-Kelsey has made over 10,000 loans. Combined under the First National umbrella, we are one of the largest property tax lenders in Texas.

We have an immediate on-site opening for Bilingual Customer Service & Collections Representative to join our San Antonio team! The CSR acts as the primary interface with our customers and is responsible for nurturing these relationships. This role assists customers on general account inquiries by phone or email as well as collecting past due amounts owed and negotiating payment arrangements. The position is fully on-site at our Northwest San Antonio office and reports to the Manager of Loan Servicing & Default Management. If you are a bilingual customer service professional who enjoys helping people over the phone and providing great service- we would love to hear from you!

Why Work for Us?

Benefits & Perks

• Best of Both Worlds - At our office, it feels like a small, family run business with potlucks and catered meals on-site regularly, fun events planned around the holidays and a relaxed atmosphere- but we still retain a competitive benefits package typical of larger organizations.
• Great Team – Hard working, friendly colleagues
• Health Care Plans (Affordable Medical, Dental & Vision Plans)
• Retirement Plan (401k w/ 4% company match)
• Paid Time Off (15 Days of PTO, 10 Holidays, 1 VTO and Bereavement as needed)
• $50 Monthly Fitness Credit
• Family Leave (Maternity/Paternity)
• Short Term & Long Term Disability
• Life Insurance (Basic, Voluntary & AD&D)

Pay & Incentives

• $17.50/hour
• $1,000 Sign-On Bonus
• Annual Bonus Potential: 5%
• Significant Monthly Bonus Potential: ($200-$800)

What will you Do?

• Maintain a positive, empathetic, and professional attitude toward both internal and external customers at all times.
• Service both inbound/outbound calls by answering questions, verifying contact information, researching customer issues, and responding to correspondence.
• Acknowledge and resolve customer complaints.
• Respectfully communicate and coordinate with colleagues, as necessary.
• Provide feedback on the efficiency of the customer service process.
• Utilize company technology to manage account queues and account documentation.
• Maintain accurate documentation on the account and communicate regularly with the customer, in accordance with FDCPA and company policy, to reach resolution on the account.
• Share best practices on collections and negotiating techniques to support team goals.
• Place welcome calls and send welcome packages.
• Notify customers of delinquent accounts by email, telephone, or text.
• Negotiate with customers via phone to obtain secure payment arrangements in accordance with company policy and company values.
• Other duties as assigned.

• High school diploma required
• Bilingual (English/Spanish) required
• 1-2 years in collections, financial services, or call center environment preferred
• Preferred experience with a Dialer system, Salesforce CRM, or The Mortgage Office (TMO) systems
• Proficiency with Microsoft Office
• Excellent communication skills
• Schedule: Monday-Friday: 8am-5pm, rotating Saturdays 1 or 2 times per month