JOB TITLE: Residential Treatment Specialist / Qualified Mental Health Associate (QMHA)

LOCATION: CCS Westgate Residential Facility

Full-time, 36 hours a week. .9 FTE 

$19.59 - $27.41 per hour

Apply online Employment - Community Counseling Solutions (ccswebsite.org) 

SUMMARY

Provides services and support for clients that help the residents develop appropriate skills to increase or maintain their level of functioning. These services may include the mental health services, rehabilitation services, social services, personal services, medical, dental, and other health care services, educational services, financial management services, help coordinate legal services, vocational services, transportation, recreational and leisure activities, and other services required to meet a resident’s needs as defined in the guidelines of their personal care plan. This person works directly with residents to promote recovery. 

SUPERVISION

Supervision Received

The Clinical Supervisor is to provide the immediate supervision of the Residential Treatment Specialist (RTS). In the absence of the Clinical Supervisor, the Residential Treatment Specialist (RTS) will seek supervision from the Residential Clinical Manager. However, given the nature of the business, the Facility Administrator will often provide direct supervision, primarily in the absence of the Clinical Supervisor, Residential Clinical Manager & Assistant Administrator. 

Supervision Exercised

Position does not supervise or assign work.

RESPONSIBILITIES

This position provides residential care that meets the provision of room, board, care and services that assist the resident with ADL’s. This includes 24-hour supervision, being aware of the residents’ general whereabouts; monitoring the activities of the resident while on the premises of the facility to ensure their health, safety and welfare. 

This position will or may: 

• Demonstrate the ability to document daily clinical information concisely and thoroughly: perform clerical and data entry tasks per instruction, read client notes and supporting documentation upon reporting to work.

• Complete timely progress notes and documenting treatment in line with the treatment plan as required by OARs and CCS policies and procedures.

• Document critical incidents using Incident Reports. 

• Conduct/facilitate appropriate skills and activity groups oriented to treatment needs.

• Responsible for completion of the following documentation upon client admittance: Monthly Summaries and Monthly ADL Summaries (updated every month), Residential Plan of Care (updated every 6 months), Residential Assessments (updated yearly) and Respite Client Assessments (non-CCS). 

• Responsible for assisting with the completion of client intake packets, which may include contacting guardians for signatures. 

· Coordination and case management with guardians and counties.

· Responsible for keeping current resident records in binders and performing monthly audits on them. 

· Document critical incidents using Incident Reports.

• Stays awake and alert throughout the shift.

• Assists residents in personal self-management activities including eating, toileting, bathing, personal hygiene and grooming, cleaning, community access, personal spending, socialization, recreation, skill acquisition, and self-expression.

• Transfers residents to and from wheelchairs, beds, chairs, toilets, etc. Using the training and guidelines provided for such activities. Pushing clients in wheelchairs is also required.

• Administers prescribed medications, following physician’s orders and nurse policies for all medications and/or procedures, and documents on medical charts and count sheets according to established procedures.

• Supervises and/or assists in the preparation of meals and assists with the feeding of residents according to menus and dining plans.

• Conducts evacuation/fire drills as assigned.

• Orients, trains, and works with the residents to perform in an appropriate, safe, and independent, recovery-oriented manner within the guidelines of the resident’s personal care plan (PCP) or individual support plan (ISP).

• Receive training prior to giving care; passes and maintains certification in CPR.

• Participates in the inventory, ordering and/or purchasing of client or program supplies, including food or medications, as assigned.

• Participate in the inventory of each client’s personal belongings upon admittance and after shopping trips. 

• Maintains clean, sanitary and safe conditions, for example, sweeping, mopping, vacuuming, window washing, etc., both routinely, and as needed. Reports all safety hazards.

• Reports any suspected violations or clients’ rights or abuse of a client by another client or a staff member according to policies and OAR’s regarding mandatory reporting. Such reporting is required for, but is not limited to, suspected incidents of physical assault, neglect of care, sexual exploitation of financial exploitation, which may also include borrowing or removing property from the home.

• Attending staff meetings and training sessions as scheduled.

• Responsible for creating and implementing group tracking documents and updating them on a daily basis.

• Assisting the QMHP in tracking progress towards goals given on client’s Treatment Plan, as well as assisting the clients to help them work towards these goals. 

• Responsible for tracking all billable services provided to each client on a daily basis.

• In the absence of QMHP is responsible for writing daily progress notes. 

• Works 1:1 with clients to help them develop basic life skills.

• In (non-CCS) Respite Clients, is responsible for all daily progress notes, providing services and completing discharge summaries. 

• Responsible for providing medication education, passing medications, and documentation in the MAR. 

• Follows the policies and procedures of Community Counseling Solutions.

• Other duties as assigned.

QUALFICATIONS

The ability to interact and relate to residents, staff, managers and others with respect and dignity. Ability to communicate effectively both verbally and in writing; comprehend laws, administrative rules and regulations and agency policies, and develop and maintain effective working relationships with peers, supervisors and other professionals. Ability to deal with clients experiencing crisis situations.

Education and Experience

This position must possess a high school diploma or equivalent in addition to a bachelor’s degree in a social services field; or have a combination of three years of experience. 

The ideal candidate will have three years of experience or a combination of education and experience in psychology, counseling, or a related field. This could be college coursework in psychology, social work or related social sciences, experience in a social service setting; or any satisfactory equivalent combination of experience (professional and/or personal) and training which demonstrates the ability to perform the above-described duties. 

Preference MHACBO QMHA certification at time of hire.

Must be able to obtain MHACBO QMHA certification within 30 days of employment. 

Other Skills and Abilities

· The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality. 

· Must possess or have the ability to possess functional knowledge of business English and medical terminology.

· Must have good spelling and basic mathematical skills.

· Must have the ability to learn assigned tasks readily and to adhere to general office procedures. 

· Good organizational and time management skills are essential. 

· Must have in-depth knowledge of standard office equipment. 

· Must have basic knowledge of using Microsoft Office.

· Must have basic computer skills to navigate and enter data into EMR.

· Must possess the ability to represent the interest of the customer and the agency in a favorable light in the community. 

· Must have the ability to work well with teams and other groups of individuals. 

· Must be able to communicate effectively in both written and oral formats. 

· Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public.

CRIMINAL BACKGROUND CHECKS

Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.

In addition to a pre-employment background check, each employee, volunteer and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract.

PERSONAL AUTO INSURANCE

Must hold a valid driver’s license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between 

business offices and the community, to attend required meetings and trainings. 

PHYISCAL DEMANDS

This position requires an individual to be regularly available for work as scheduled. Position requires professional and personal skills to cope with stress associated with work involving a high degree of mental, emotional and physical demands. This position also requires the ability to bend, stoop, push and pull on an ongoing basis. This position may require an individual to lift and transfer clients using a two-person lifting technique. This position may involve working overtime, weekends, evening or overnight awake shifts.

Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions of this position. Must be willing to work a flexible work schedule; depending on community and resident needs.

WORK ENVIRONMENT

Work is performed in an office/home environment as well as in the community. The noise level in the office environment is usually moderate, but occasionally one may be exposed to loud noises. The noise in the community, including the homes of customers, is often difficult to predict. Occasional out of area travel and overnight stays will be required for attendance at meetings and/trainings. 

However, the employee also will be required to work in the community. Handicap access may not be available at all places where this position must go. There are some situations where this position may be required to respond to environments where a client is in crisis. The environments in these situations are difficult to predict and may be in uneven terrain.

This position exposes the employee to the everyday risks or discomforts which require normal safety precautions typical of such places as an office or home environment. 

Community Counseling Solutions 

IS AN EQUAL OPPORTUNITY EMPLOYER