Career Services Advisor - Program District Assistant

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking highly motivated individuals to function as a Program District Assistant (PDA) - Career Services Advisor between subcontracted One-Stop/America Job Centers of California (AJCC) and the LA County GAIN Regions. The PDA must understand the goals and objectives of the Transitional Subsidized Employment Program (TSE) and possess excellent motivational speaking skills with the ability to communicate to TSE participants how they can achieve their professional goals through employment. PDAs must be able to assess the job-ready participants' strongest skills and interests to facilitate a referral to the One-Stop/AJCCs for a Paid Work Experience (PWE) or On-the-Job Training (OJT) employer match. Candidate must be able to work in a professional work setting with various levels of staff and be able to work independently or in a group setting.

Essential Duties and Responsibilities:

Under the supervision of the GAIN Unit Manager (or designee), the Program District Assistant - Career Services Advisor's duties include, but are not limited to, the following:

  • Assist LA County GAIN Region in identifying job-ready participants for the Transitional Subsidized Employment (TSE) program and completing necessary paperwork, participant resumes, flyers, group orientations/recruitments, etc.
  • Interview participants to assess interest/qualification for TSE
  • Discuss with the participant his/her rights and responsibilities in TSE
  • Facilitate and complete participant referrals to the One-Stop/AJCCs for enrollment into the TSE program
  • Understand the general GAIN process and be able to address the participants' questions/concerns
  • Assess the participants' skills, interest, goals, and determine if suitable to participate in PWE or OJT
  • Coach the participants on appropriate work behavior, attire, interviewing techniques, etc.
  • Follow-up with One-Stop/AJCCs for status updates on all participants referred by the region and prepare written report accordingly
  • Respond to incoming calls from participants, GAIN Region staff and outside agencies
  • Direct participant complaints/concerns about TSE worksites to the South Bay Workforce Investment Board for investigation and follow-up
  • Work closely with assigned One-Stop/AJCCs to ensure participants are placed or, appropriate actions are taken
  • Prepare and submit weekly reports as directed by Manager
  • Participate in routine LA County Regional Staff Meetings and SBWIB GAIN Unit meetings as directed
  • Other related duties as assigned

  • Graduation from an accredited college or university with a bachelor's degree in Business, Public Administration, Social Science, Communications, or a related field; 
  • at least two (2) years** of experience in the delivery of social service programs, job training and development, leadership and marketing**
  • Must be enthusiastic, creative, and capable of effectively functioning in a professional work setting with various levels of staff, Boards or Partners, in group settings, and independently with little to no supervision.
  • Must possess the ability to think quickly, strategically and execute new ideas in fast-paced environment; 
  • Must possess the ability to excel at details, work well under pressure and have great problem solving skills; 
  • Must have great organizational skills and the ability to manage multiple tasks and projects in an efficient and timely manner and be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Must have good verbal and written-communication skills; 
  • Must have outstanding people skills and be able to work collaboratively and positively with others of diverse backgrounds, opinions and needs;
  • Must have experience working with or the ability to learn Microsoft Office software, including Outlook, Word, PowerPoint, and Excel and virtual meeting platforms such as ZOOM, Teams, etc. 
  • Reliable transportation with valid California Driver’s License and insurance are required
  • Must be able to successfully pass background and reference clearances
  • Must be able to follow all safety protocols enforced by the Company and as listed under the below working conditions  

** or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the below duties (education may be substituted by experience on a year-for-year basis) **

Working Conditions:

Employee may also be required to spend the majority of the day walking, standing, sitting at a desk, with some lifting and bending. Must have excellent time management skills, must be able to work well under stress and meet deadlines. Must also be able to travel to other locations for trainings, conferences and/or meetings within or outside our local area and occasionally statewide in which such travel may last one (1) or more days - if/as necessary.

Applying for this position connotes an understanding and acceptance of duty in light of potential exposure relating to COVID-19 as you will be required to interface with multiple team members. Performing duties of this position will require wearing protective equipment (e.g. mask, gloves, etc.,), and following protective measures enforced by the Company, City, County, State and/or Federal Authorities as it relates to current states of emergencies (e.g., pandemics) or the functions of this position.  

**Note: Measures may change based on level of safety concerns. **


This is a full-time, nonexempt position (40 hours/week), with a starting hourly wage commensurate with experience. Our Company offers a comprehensive employee benefits package, which includes 75% health cost reimbursement (for employee only), sick and vacation time, holidays and a competitive 401k plan. Employer is eligible for student loan forgiveness (PSLF). All full-time employees are invited to participate in the company’s health benefits package after completing the 60-90-day employment introductory period. 

Salary Description
$23.49 - $33.41 per hour