Springs Rescue Mission considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.
SUMMARY OF POSITION:
The Coordinator of Volunteer Engagement provides support to the Springs Rescue Mission (SRM) Volunteer Engagement Department. The duties of this position are to partner with SRM staff to provide volunteer and intern care for those who engage with the Mission; serving as the SRM first point of contact for inquiries from candidate intern, candidate volunteer, SRM intern, and SRM volunteer via phone, email, online inquiries, in person, etc. and for responding appropriately on behalf of the Department; scheduling accuracy for SRM interns and volunteers; tracking and reporting volunteer and intern service; maintaining complete and accurate records for volunteers and interns; being the Department lead for all volunteer Groups who desire to serve at SRM; partnering with other SRM staff to provide volunteer and intern tours and orientations; supporting events, meetings, and special assignments; and providing general Department support, as required. This position will be responsible for achieving metrics and contributing to the department goals.
Volunteers at the Springs Rescue Mission are categorized into three main types: High Impact, Episodic (Short Term), and Group Volunteers.
- High Impact: High Impact Volunteers are individual volunteers that engage in a regular, reoccurring, weekly volunteer position for a minimum commitment of six months. An involved application, onboarding, and training process is required.
- Episodic (Short Term): Episodic or Short Term Volunteers are individual volunteers that serve with Springs Rescue Mission one time or occasionally with a minimal application, training, and scheduling process.
- Groups: Many volunteers would like to serve in a group of volunteers that may be related through work, school, church, or other affiliation. These volunteers sign up for opportunities developed for groups and generally hosted by a team member from the Volunteer Engagement Department.
DUTIES & RESPONSIBILITIES:
- The Volunteer Engagement Department is designed in a manger in which the Coordinator of Volunteer Engagement will become a subject matter expert in one or more of the types of volunteers listed above. There will be opportunities to develop professionally as the organization continues to grow and expand
- Serves as primary point of contact for all Department inquiries, via telephone, voice mail, written, email, or walk-ins, to include, but not limited to: Department-specific information, interns, volunteers, special events, and SRM group opportunities, SRM tours and orientations. Responds appropriately based on inquiry, within agreed upon Department established timelines Responsible for initial contact, documenting contact responses, conducting regular follow-up with candidate interns and volunteers within time frames outlined, and maintaining up-to-date records in the Volunteer Management System (VolunteerHub)
- Maintains complete and accurate volunteers schedules. Ensures that volunteer hours are reported accurately and, as necessary, when changes occur, updates schedules in the Volunteer Management System (VolunteerHub). Develops and maintains strong, positive relationships with SRM site supervisors, ensuring that mutually agreed upon expectations (i.e., Volunteer Schedule Reporting/Updates, etc.), are being met and cross-Department collaboration occurs routinely to maintain effective working partnerships
- Tracks and reports intern and volunteer hours for SRM end-of-month and yearly reports
- Manages and maintains volunteer records for accuracy (i.e., name change, address, phone number, email address, etc.); archives and removes/deletes intern and volunteer records from the Volunteer Management System (Volgistics) to ensure volunteer and intern information is correct and to maintain optimum system performance and appropriate records maintenance for volunteer and intern records
- Coordinates, and as needed, conducts SRM tours and orientations for candidate interns, candidate volunteers and current volunteers
- Assists in the collection and analysis of data provided as part of volunteer and intern surveys including but not limited to: one time service, group, first shift High Impact, one month High Impact, six month High Impact, High Impact increased/continued service commitment, High Impact exit survey, and annual survey
- Assists in Needs Assessments periodically with Site Supervisors to include requisitions and volunteer/intern position descriptions
- Assists in volunteer recruiting strategies to include but not limited to cultivation of existing records, volunteer events or fairs, referral programs, etc.
- Responsible for personal metrics and growth to contribute to the departmental goals and growth strategy
- As customary, additional duties will always arise and will be assigned as they arise. In a small business, non-profit religious organization, things always come to light which need ownership and completion in a timely fashion
WORKING CONDITIONS/PHYSICAL FACTORS:
Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
The Mobilization Services Coordinator will routinely move throughout the ministry areas on the SRM campus; work will occasionally include evenings, weekends, and outdoor activities. Must, daily, be able to climb stairs and, on occasion, must be able to lift up to 25 pounds
- Computer/Internet/Remote Access