POSITION SUMMARY: The Toyota Rent-A-Car (TRAC) Administrator is primarily responsible for ensuring all TRAC customers are provided the necessary information while renting a Toyota vehicle through the TRAC program while providing the highest level of customer service and satisfaction.
ESSENTIAL DUTIES:
· Greet all customers in a courteous and professional manner.
· Answer all incoming phone calls.
· Learn all policies and procedures of the Toyota Rent-A-Car Program.
· Assist the in the day-to-day operations of the department.
· Outline to customers the benefits associated with the TRAC Program, including but not limited to, the roadside assistance program.
· Ensure that potential renters are qualified to participate in the TRAC program.
· Complete rental contracts appropriately and accurately.
· Regularly review qualification standards for all rental customers and additional drivers.
· Make sure rental vehicles are cleaned, washed, and prepared for future rental customers as soon as they are returned (unless there is damage).
· Quote prices & secure reservations.
· Sell protection packages, upgrades, and fuel.
· Develop new business relationships and maintain current ones.
· Respond to rental leads.
· Inspect vehicles for damage and report to supervisor immediately.
· Complete damage reports and initiate insurance claims.
· Set up billing with insurance companies and corporate accounts.
· Demonstrate vehicle features and address concerns to renters.
· Maintain vehicle maintenance records and assist in maintaining a properly cared for rental fleet.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
- Employee discount on parts, services and vehicles
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
· Follow procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.
· Keep a neat and orderly work station.
· Be willing to perform necessary tasks outside of normally assigned duties and responsibilities to help the Toyota Service Manager operate the TRAC Department productively and efficiently.
· Follow Ressler Motor Company’s Philosophy, Values and Mission Statement.
· Any other duties as assigned by management